More People Are Riding CapMetro! 

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Our focus at CapMetro is on the customer. We serve the people of Central Texas and, to do the job right, we’ve got to provide a positive rider experience. 

That was the thinking behind our Cap Remap changes in 2018. We needed to give you a better ride, a more reliable ride for more people to try transitIf you need to get to work, we need to get you there on time. 

You’ve responded by taking us up on our offer of better service to the tune of a 4.5% increase in ridership for the year after Cap Remap. It’s continued with increases in the months since that anniversary too, with last month charting a better than 8% increase over September 2018!

That focus on the customer is also what’s driven a lot of what we’ve done over the past year or two: new bus shelters, better technology that powers our real-time data, more timely and accurate information and messaging to our customers, opening the new Westgate Transit Center … and the list goes on. 

In the coming year, you’ll see even more from us, with new Pickup service zones, more than 100 new bus shelters to provide better shade and protection from the elements and the new CapMetro App with its better experience. 

Thanks for your confidence in us. Thanks for making us a part of your daily experience. And, thank you for riding. 

Reaching Higher: News & Recent Highlights

Reaching Higher

Ridership on the Rise!

One year in, Cap Remap has done what it promised — created a more frequent, more reliable and better connected bus system. It’s improved the customer’s experience by tripling the number of routes that come every 15 minutes, 7 days a week and by increasing bus stop accessibility, with new sidewalks and more bus shelters for previously underserved communities.

Ridership Since Cap Remap:

  • Up 8.9% in July 2019
  • Up 4.5% for the full year
  • Up 11 of 12 months

Austin & Manor Get a Pickup

We brought the on-demand service Pickup back for CapMetro customers in Austin and Manor.

Residents of four Austin neighborhoods got to benefit from Pickup in August 2019:

  • Pickup East ATX
  • Pickup Exposition
  • Pickup Northeast ATX
  • Pickup Walnut Creek

Pickup Manor replaced a low-performing circulator route and was a hit right away, already increasing the route’s daily ridership numbers by 600%!

Electric Bus

A Busy 2019 Brings Great Results

It’s been an incredibly productive time for CapMetro, with a healthy mix of hard
work and big rewards:

  • Approved the purchase of the first four electric buses in Central Texas.
  • Received $2.6 million grant enabling us to increase the size of our electric bus fleet to 10.
  • Began work on a new bus yard for electric buses, with charging stations for 214 vehicles.
  • Broke ground on our new Downtown Station!
  • Added new track and other improvements that will increase MetroRail’s capacity.
  • Partnered with Austin Parks Foundation to increase summer service to Barton Springs.
  • Named 2019 Agency of the Year by the Texas Transit Association!

OCC

And the Hits Just Kept on Coming

There’s so much happening with transportation in Central Texas! Get a load of this:

  • Launched the first bus-only contraflow lane in partnership with the city of Austin.
  • Provided free rides for federal employees during government shutdown.
  • Opened new MetroRapid Stations along both lines, including Broken Spoke & 31st Street.
  • Re-launched MetroBike Shelter program with no annual fee.
  • Built new Operations Control Center, for more efficient and effective bus operations.
  • Received national safety award from American Public Transportation Association.

Project Connect

Project Connect

More Options • Better Transit • Serving More People

Project Connect will build on the foundation of Cap Remap and provide Central Texas a modern system of reliable and efficient public transit.

  • 2 lines of congestion-proof transit to better move people through downtown and connect ABIA to the larger system.
  • Fully electric fleet that provides dramatically lower emissions and modern technology to maintain our high quality of life.
  • More Park & Rides and Express Routes: Plus mobility hubs and neighborhood circulators throughout the region.

MetroRapid

New MetroRapid lines that will serve the entire city, including these corridors:

  • Tech Ridge
  • Cameron/Dessau
  • Burnet
  • Loyola
  • Manor
  • MLK
  • 7th Street
  • Pleasant Valley
  • South Lamar
  • Manchaca

The Community’s Plan

For Project Connect to work, we need your help. Here’s what we’ve been up to in the community:

  • 101 — community meetings held across 20 zip codes
  • 2,288 — visits received to our virtual open houses
  • 595 — comments collected from those visits

In Action

A Long-Term Vision Already in Action

Project Connect is a generational investment that is already improving Central Texas today!

  • Westgate Transit Center opened in June, removing up to 200 cars from the road.
  • In March, Downtown Station began renovations that will increase the frequency and capacity of MetroRail service!
  • A new facility in North Austin will make space for our all-electric bus fleet of the future.