Stay Well & Ride Safe

COVID-Banner

CapMetro responded quickly to the COVID-19 pandemic and has implemented several measures to protect our staff and support the goal of maintaining public health. As the state begins to relax our stay-at-home restrictions, your actions are vital to help stop the spread of COVID-19 and maintain public safety on CapMetro vehicles. We’re asking customers to continue to act responsibly to protect themselves, their families and the community at large.

To help prevent the spread of COVID-19, we need your help:

  • Wear a face covering: This is required for all customers riding CapMetro vehicles.
  • Maintain safe social distancing when waiting at a transit facility and boarding a vehicle.
  • Practice good hygiene. Wash your hands for at least 20 seconds
  • Continue rear-door boarding.
  • Maintain safe social distancing when possible while riding CapMetro.
  • Stay home if you can.
  • If you feel sick, please stay home and do not use CapMetro services.

CapMetro strongly recommends you take these extra safety precautions to protect your health and the wellbeing of others. We’ll get through this, but we have to work together and do what we can to help others.

If you choose to ride CapMetro vehicles, please make sure you are considering what is best for the safety of you, your family and your community. Let’s practice these safety measures so we can all return to a more normal life soon.

 

CapMetro & the Shelter-in-Place Order

Shelter-in-Place

Even with today’s shelter in place emergency order from local authorities, CapMetro’s service remains an essential business and will continue to provide critical service for essential needs.

Adjusted Service Schedule

Designed to serve our community’s larger needs. We served 40%-60% fewer riders, which means people are doing what they need to: staying home.

“Skip a Seat” Signs

  • Give other customers some space while on the bus or train.
  • Board through the rear door to protect operators and other riders.
  • Those using wheelchairs and other mobility devices are allowed to still use the front door.
  • Please respect the fare system.

Enhanced Cleaning Procedures

Hired 50 part-time cleaners to help clean and sanitize the buses throughout the day. Some admin sta­ff will assist.

Safely Equipped Operators

CapMetro operators have hand sanitizer and gloves. We’re following Austin Public Health and the CDC on masks, but operators may wear them if they choose.

Supplemental Leave Policy

Ensures sta­ff members can take care of themselves and their loved ones and not worry about their employment status.

If you are sick, we ask you not to travel. If your travel isn’t essential, we ask that you follow the order and not ride Capital Metro.

CapMetro Implements Temporary Service Changes

COVID-Banner

In response to the COVID-19 emergency, CapMetro services will operate a modified schedule, seven days a week beginning Wednesday, March 18.

Service Impacts

Capital Metro will implement changes to its service designed to protect employees, promote public health and ensure that we continue to provide service to all parts of our community.

Capital Metro services, including MetroBus, MetroRapid, MetroExpress and MetroRail will operate on a modified schedule.

You can read about those service changes at CapMetro.org/COVID19.

Customer/Employee Care & Safety

To further ensure customer and bus operator health and safety, we ask that customers board their bus through the rear door. We also ask that they respect the agency’s fare system during this emergency situation.

Capital Metro designed these new measures to improve social distancing for our employees and customers, while still providing necessary transit to critical services.

Prevention and Awareness

We are following guidance from Austin Public Health and continue to monitor the situation.

In addition to our daily cleaning procedures for all CapMetro vehicles and transit facilities, we are applying a disinfectant to common hand contact areas, such as poles and handrails, armrests, door handles and stop request buttons.

Later this week, we will install special signs encouraging social distancing on our vehicles.

Along with these efforts, we need your help:

  • Wash your hands frequently and avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain good hygiene.
  • Limit your non-essential travel as much as possible, especially to locations with many people.
  • Limiting your contact with others is the best way to stay healthy.

If you think you might be getting sick, please stay home and contact your healthcare provider.

Visit Austin Public Health’s information page for up-to-date, detailed information: austintexas.gov/COVID19.

Reaching Higher

Reaching Higher_Feb 2020

Thanks a Billion!

CapMetro reached a huge milestone in January: 1 billion rides!

Our mission is to connect people and communities to jobs and opportunities, and CapMetro has been transforming Central Texas lives for the past 35 years. We look forward to the next billion!

Clean Air

Cleaner Air for Our Tomorrow

Our first electric buses rolled out in January with artwork created by kids from Campbell Elementary.

Our 1 billion customers have saved more than 445,000 tons of greenhouse gases that would’ve been in the air if they’d driven alone. As more people choose CapMetro, cleaner air will be the result!

Thanks a Billion!

Ridership Keeps Climbing!

As of February, ridership has increased for 16 straight months. In addition to our new bus network, customers are also responding positively to:

  • 125 additional bus shelters
  • Improved Next Departure estimates
  • 110 new digital information signs at MetroRapid stations & transit centers
  • 3,000 feet of sidewalk improvements
  • New solar-powered lighting at stop & stations

More Riders

Add It Up

There’s so much happening with transportation in Central Texas! Get a load of this:

  • Launched Pickup in Leander & kept adding ridership to other Pickup zones
  • Recognized with Certificate of Achievement for Excellence in Financial Reporting for our 2019 annual financial report
  • Lauded by World Safety Organization with the 2019 Concerned Corporation Award
  • Earned two awards for improvements to real-time data
  • Named a Gold Level Partner and received the Mayor’s Healthiest Workplace Award
  • Received national safety award from American Public Transportation Association

The Community’s Plan

Project Connect-English

Project Connect will transform the region’s transportation system. But for it to work, we need your help. That’s why we’ve gone out to talk to the community to see what you want from Project Connect. So far:

  • 34,838 people participated!
  • 543 meetings hosted and/or attended
  • Received 5,154 visits to our virtual open houses
  • Collected 2,489 comments from those visits

You can follow along with Project Connect’s outreach through our Engagement Dashboards online.

Llegando Mas Alta

Llegando Mas Alto_Feb 2020

¡Mil Millones de Gracias!

CapMetro alcanzó una enorme meta en enero: ¡Mil millones de viajes!

Nuestro objetivo es conectar a los usuarios y a las comunidades con trabajos
y oportunidades, y CapMetro les ha cambiado la vida a los residentes del
centro de Texas durante los últimos 35 años. ¡Ansiamos llegar a los próximos
mil millones!

Clean Air

Aire más limpio para el futuro

En enero comenzaron circular nuestros primeros autobuses eléctricos
con dibujos hechos por los niños de la escuela primaria Campbell.
Mil millones de usuarios impidieron que se emitan más de 445,000
toneladas de gases de efecto invernadero que habrían contaminado
el aire si hubiesen conducido sus propios vehículos. ¡Mientras más
personas elijan CapMetro, el aire estará más limpio!

Thanks a Billion!

¡Cada vez más pasajeros!

Hasta febrero, la cantidad de pasajeros ha aumentado durante 16 meses
consecutivos. Los usuarios están respondiendo de forma positiva no
solo a nuestra nueva red de autobuses, sino también a lo siguiente:

  • 125 casetas de autobuses nueva
  • Cálculos más precisos de próximas salidas
  • 110 nuevos carteles digitales para transmitir información en las estaciones de MetroRapid y en los centros de tránsito
  • 3,000 pies de mejoras en las aceras
  • Nuevo sistema de iluminación con energía solar en las paradas y en las estaciones

More Riders

Seguimos creciendo

¡El transporte en el centro de Texas se encuentra muy activo!
Eche un vistazo a esto:

  • Activamos el servicio Pickup en Leander y seguimos sumando pasajeros en otras zonas de Pickup.
  • Recibimos el Certificado de Reconocimiento por Excelencia en Informes Financieros por el informe financiero anual que presentamos en 2019.
  • La World Safety Organization nos galardonó con el Premio a las Empresas Comprometidas de 2019.
  • Obtuvimos dos premios por las mejoras que implementamos en relación con la información en tiempo real.
  • Obtuvimos el título de Asociado de Oro y recibimos el Premio del Alcalde al Lugar
    de Trabajo más Saludable.
  • Recibimos el premio nacional de seguridad de la American Public Transportation Association.

El plan de la comunidad

Project Connect-Spanish

Project Connect transformará el sistema de transporte de la región. Pero para que funcione, necesitamos su ayuda. Es por eso que salimos a conversar con los miembros de la comunidad para saber qué es lo que esperan de Project Connect. Hasta ahora:

  • ¡Participaron 34,838 personas!
  • Se realizaron 543 reuniones.
  • Recibimos 5,154 visitas en nuestras juntas públicas virtuales.
  • Obtuvimos 2,489 comentarios de esas visitas.

Puede seguir la promoción de Project Connect mediante nuestros tableros de registro de participación en linea.

Thanks a Billion!

MetroRailReturns_11x17It turns out you can get a lot accomplished in 35 years! Capital Metro celebrates our 35th anniversary this year, but even before we hit that mark, we’ve reached another milestone: 1 billion rides! 

This month, one of our customers got on board the bus and took what was CapMetro’s 1 billionth trip since our formation in 1985. A lot has changed since then. To begin with, when CapMetro launched, we received about 225 buses from from the city of Austin. Today, there are more than 540 of our vehicles out on the streets and rails. And CapMetro provided about 7.75 million rides in our first full year and more than 31 million in 2019. 

Ridership has been on the rise for the past year and a half, which is important for a lot of reasons, but its relationship to transit’s climate benefits will only increase in relevance as we move forward. By taking transit, our 1 billion customers have avoided adding the more than 445,000 tons of greenhouse gases into the atmosphere that otherwise would’ve resulted if they’d driven alone in their cars. That’s important, but our buses are going to be on the roads no matter what. So, each additional rider who gets on a bus or train adds to CapMetro’s contribution to the battle against climate change. And, when Project Connect’s vision of an entire fleet of zero-emissions vehicles becomes a reality, that will increase exponentially. 

So, Central Texas … thanks a billion!

5​ ​Halloween​ ​Costume Ideas from CapMetro

Halloween’s a coming and you gotta get it right, we know. CapMetro’s focused on serving the customer, and so we’re here to help in whatever way we can.

And, so, here’re some options for you next week! (Modeled​ ​by​ ​CapMetro​ ​buses​ ​themselves,​ ​naturally …)

Homemade Ghost

Ghost BusA cheap costume that somehow never gets old. While there are lots of ghosts to choose from throughout the history of pop culture (Casper, Slimer, Samara, etc.), there’s something so simple and classic about just cutting some eye holes in a white sheet, throwing it over your head and calling it a day. And hey, if it’s good enough for Charlie Brown and Michael Myers, then it’s good enough for us all.

Scoops Ahoy, from Stranger Things

Scoops Ahoy BusAfter the release of the third season of Stranger Things, you can bet we’ll see a bunch of its most iconic costumes out in the streets. And while you might think the Scoops uniform would be pretty easy to recreate, good luck replicating Steve “The Hair” Harrington’s luscious locks. No amount of volumizing shampoo or lifting spray can clone those genetics. We know. Life just ain’t fair.

Daniel Johnston Homage

Hi How Are You BusAssuming you don’t have the vocal and/or songwriting chops, there’s no better way to pay homage to Daniel Johnston than a shout out to his Hi, How Are You frog. A pioneer of lo-fi sound and a staple of the Austin music scene, there’s bound to be a few out there “Walking the Cow” in honor of this legend.

Detective Pikachu

Pikachu BusYou don’t need to be a detective to know that Pikachu will be the cutest costume this season. Double points to the dude who turns his Pokémon costume into a pun by carrying around a bowl of yellowfin tuna, thus evolving into the ultra-rare “Poké Man.”

Classic Zombie

PRM 191001 DT Sponsored Content Halloween BusesJust like the genre itself, zombie costumes will never stay dead. Come Halloween night, we’ll be sure to see a bunch of Tallahassees, Wichitas and other “insert iconic city names” roaming the streets. But after a night of imbibing, don’t join the heard of the walking drunk. Just “Double Tap” the CapMetro App and hop a safe ride home.