A bus in an office

Krystal maneuvers into the wheelchair seating on the mock bus.
Krystal is the first customer to practice boarding using Capital Metro's new "mock bus"--a full-size section of a real Capital Metro bus, installed at the downtown facilitly on Congress Ave.

MetroAccess rider (and future MetroBus rider) Krystal Cates is thrilled to be a new resident of Austin. Two months ago, she moved here from Liberty Hill to have better job and transportation access. She’s still on the lookout for a great job, but she’s loving the transportation choices she has now.

In Liberty Hill, Krystal had limited, one-day-a-week access to CARTS, but as a MetroAccess customer, she can schedule door-to-door rides to anywhere in the service area–already a big improvement. But, Krystal wants to amp up her choices and flexibility even more by learning to ride MetroBus.

“My preferred mode of transportation will most definitely be the bus,” she said, “because there’s just so much more freedom with the bus.”

Capital Metro's new training bus has a farebox and working lights and wheelchair lift to simulate an acutal boarding experience. The training tool will be used during the MetroAccess eligibility process and anytime a person wants to practice how to board and ride Capital Metro.

But first she needs a bit of orientation and mobility training to get familiar with the bus system, the routes, how to board and how to ride. Krystal’s the first MetroAccess customer to benefit from our brand new “mock bus”–a section of a real Capital Metro bus, installed inside Capital Metro’s downtown facility on Congress Ave. The mock bus has a farebox, working lights and wheelchair lift to simulate a real boarding experience.

Krystal Cates and Vivian Picow
Krystal and Vivian on the training bus.

The mock bus provides a safe environment for people to get familiar with and practice all aspects of boarding the bus, including maneuvering into the wheelchair securement area. Capital Metro’s travel trainer and certified orientation and mobility specialist Vivian Picow will work with interested customers one-on-one or in a group setting to overcome challenges to riding public transportation. Continue reading “A bus in an office”