New Performance Dashboards Offer Peak Behind the Scenes

By Reinet Marneweck, Capital Metro CFO

Today, Capital Metro officially launched our online Performance Dashboards on CapMetro.org after presenting them to our board of directors. The initiative is another step in Capital Metro’s effort to be transparent and provide data in a clear and efficient manner, both for our board and the public.

The new Performance Dashboards will track metrics in four important categories:

  • Ridership
  • Safety
  • Service Reliability
  • Financial Transparency

These dashboards will collect data from our various internal systems across multiple applications. They’ll replace quarterly reports agency staff has been providing to board members, as well as the monthly ridership stats posted online. We think the dashboards will result in better data-driven decision-making, improved data consistency and increased transparency.

The quality of the information provided will increase greatly with the Performance Dashboards. As an example, we formerly had provided a spreadsheet with raw ridership data divided among services and service providers. The Ridership Dashboard, on the other hand, will provide context for that data. It will show systemwide year-over-year trends (for the entire system or for an individual route) and display the top five routes over the past two years. It will also offer views on ridership by route for different parts of the week, be it weekdays, Saturdays or Sundays.

Ridership-Dashboard
Sample Ridership Dashboard for Route 4 – 7th Street

This is also an ongoing project that will grow and change. We’ll soon augment the Ridership Dashboard with in-depth route-by-route information and add a scorecard measuring our performance against the Capital Metro Strategic Plan.

To view the Performance Dashboards, scroll to the bottom of any page on our website and click the button labeled “Performance.”

We also want to hear from you and to discover what you are interested in learning about. If there’s data that you don’t see but wish you had access to, please let us know by emailing Feedback@CapMetro.org. (Be sure to put Performance Dashboards in the subject line, so we can keep track and forward it to the appropriate team.)

For the People Who Live Here

Transit Design Guide

Austin’s growth is a tough one. We all know its double-edged nature.

New people and new growth are great. They make for lots of fun and cool things to do and see. But they also make it super expensive to live here and hard to get around. Dealing with that growth requires deliberate thinking and planning. The temptation is just to build quickly and to do so thinking of today’s problems while leaving tomorrow’s for later.

Capital Metro’s Transit Design Guide brings together standards and best practices for how to build a place designed for the people who live here now and for the ones to come. So often, our answer has been simply to build more and build more and build more.

More houses further out.

More and bigger roads to get there.

More offices and shopping centers and apartment complexes wherever we can fit them.

The Transit Design Guide helps guide our thinking, to make sure that the region grows thoughtfully and efficiently. Topics addressed include:

  • Transit-Supportive Street Design
  • Bus Stop Design
  • Transit Lane Configuration
  • Rail Station Design
  • Park & Ride Design
  • Security
  • Transit-Oriented Development & Place-making

It’s about integrating people and place in planning. It’s about thinking — as we’ve been saying all along with Project Connect — of how to get people from here to there rather than how to fit more cars on that road. This sort of inclusive design builds a region that people want to live in, can afford to live in and that is safer to live in. (Cars are dangerous, y’all.)

As we continue to expand our transit system and look for ways to accommodate this growth, things like the Transit Design Guide and our TOD Tool provide a framework for facilitating consistent high-quality transit service and supportive land use. The guide is available with our Service Guidelines.