CapMetro Joins Other Transit Agencies to Commit to Safe Return to Service

The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.

In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.

These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.

For Our Agency:                                                         For Our Customers:

Follow policies and practices based on official guidance from public health experts and agencies.Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules.
Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices.Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible.
Communicate timely information about changes in service, and high-density routes and vehicles.Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information.
Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus.Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus.

“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”

To learn more about CapMetro’s services, see our Return with CARE page.

Project Connect: Virtual Meetings

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Project Connect, Capital Metro’s long-term transit plan, remains essential to our ability to serve our community and support the region’s growth in as sustainable a way as possible.

Austin is creative and resilient and will still be among the best places to live, even after we’re able to move through the current public health crisis. In fact, Austin is expected to be one of the few cities nationwide able to withstand the impact and bounce back strong.

Long story short, we’ll still have the same issues and opportunities presented by our growth, and Austin will still be a magnet for newcomers. We need to be ready not just for after the pandemic recedes, but for what Austin will look like in 2040.

Throughout this month, we’re offering several chances for you to learn about Project Connect and to ask questions of CapMetro staff and Austin City Council members.

Virtual Open House

A self-guided online experience that walks visitors through Project Connect’s details and provides an opportunity to give feedback, this virtual open house will be open to the public through May 31. Take a look at the full plan, including updates that have been made since we last presented to our board and city council.

Virtual Community Meetings

Also through May 31, Capital Metro will host a series of one-hour virtual community meetings. These will include an update on our COVID-19 response, followed by a presentation on Project Connect, then a moderated roundtable and public discussions with Austin City Council members and Capital Metro’s board and staff.

Check out our Get Involved calendar to find out how to sit in on the meetings with Zoom or Facebook.

Stay Well & Ride Safe

COVID-Banner

CapMetro responded quickly to the COVID-19 pandemic and has implemented several measures to protect our staff and support the goal of maintaining public health. As the state begins to relax our stay-at-home restrictions, your actions are vital to help stop the spread of COVID-19 and maintain public safety on CapMetro vehicles. We’re asking customers to continue to act responsibly to protect themselves, their families and the community at large.

To help prevent the spread of COVID-19, we need your help:

  • Wear a face covering: This is required for all customers riding CapMetro vehicles.
  • Maintain safe social distancing when waiting at a transit facility and boarding a vehicle.
  • Practice good hygiene. Wash your hands for at least 20 seconds
  • Continue rear-door boarding.
  • Maintain safe social distancing when possible while riding CapMetro.
  • Stay home if you can.
  • If you feel sick, please stay home and do not use CapMetro services.

CapMetro strongly recommends you take these extra safety precautions to protect your health and the wellbeing of others. We’ll get through this, but we have to work together and do what we can to help others.

If you choose to ride CapMetro vehicles, please make sure you are considering what is best for the safety of you, your family and your community. Let’s practice these safety measures so we can all return to a more normal life soon.