CapMetro Implements Temporary Service Changes

COVID-Banner

In response to the COVID-19 emergency, CapMetro services will operate a modified schedule, seven days a week beginning Wednesday, March 18.

Service Impacts

Capital Metro will implement changes to its service designed to protect employees, promote public health and ensure that we continue to provide service to all parts of our community.

Capital Metro services, including MetroBus, MetroRapid, MetroExpress and MetroRail will operate on a modified schedule.

You can read about those service changes at CapMetro.org/COVID19.

Customer/Employee Care & Safety

To further ensure customer and bus operator health and safety, we ask that customers board their bus through the rear door. We also ask that they respect the agency’s fare system during this emergency situation.

Capital Metro designed these new measures to improve social distancing for our employees and customers, while still providing necessary transit to critical services.

Prevention and Awareness

We are following guidance from Austin Public Health and continue to monitor the situation.

In addition to our daily cleaning procedures for all CapMetro vehicles and transit facilities, we are applying a disinfectant to common hand contact areas, such as poles and handrails, armrests, door handles and stop request buttons.

Later this week, we will install special signs encouraging social distancing on our vehicles.

Along with these efforts, we need your help:

  • Wash your hands frequently and avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain good hygiene.
  • Limit your non-essential travel as much as possible, especially to locations with many people.
  • Limiting your contact with others is the best way to stay healthy.

If you think you might be getting sick, please stay home and contact your healthcare provider.

Visit Austin Public Health’s information page for up-to-date, detailed information: austintexas.gov/COVID19.

So, About those MetroRail Delays …

flowersMetroRail riders — and probably anyone within regular earshot of MetroRail riders — have noticed that the service has had difficulty as of late keeping to its schedule. We apologize for any inconvenience this has caused and for the disruption to your plans. But let us try to explain what’s happening, what’s causing the delays and what we’re trying to do to remedy the situation.

First, the delays themselves.

Since January, MetroRail trains have experienced delays of anywhere between 5 and 45 minutes. It hasn’t happened every day, but often enough. And, once it starts happening, it’s difficult to get back on schedule, and so brief delays in the morning rush hour can turn into lengthier delays by the evening. The best thing to do is to use the Next Departure feature on the CapMetro App and on our website to determine when your train’s gonna be there.

But what’s causing all this, you’re asking yourself.

Well, here’s the deal … it’s not just one issue, unfortunately. The delays stem from two separate projects that are under construction at the same time. We’re building additional passing points along the MetroRail route that will enable us — once our Downtown Station is completed — to double the frequency and capacity of the service. We are also implementing a federally mandated positive train control system, which will ensure the long-term safety and security of the service.

Continue reading “So, About those MetroRail Delays …”