CapMetro Joins Other Transit Agencies to Commit to Safe Return to Service

The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.

In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.

These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.

For Our Agency:                                                         For Our Customers:

Follow policies and practices based on official guidance from public health experts and agencies.Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules.
Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices.Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible.
Communicate timely information about changes in service, and high-density routes and vehicles.Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information.
Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus.Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus.

“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”

To learn more about CapMetro’s services, see our Return with CARE page.

Be Patient and Stay Safe: Vehicle and Pedestrian Rail Safety 

Did you know that, according to the National Highway Traffic Administration, a person or vehicle is struck by a train at a highway rail grade crossing every four hours? Trains can’t stop quickly. A freight train that is traveling 55 miles per hour can take more than a mile to stop, even if an emergency application of the brakes is applied.

 

In 2019, Texas ranked as the state with the most collisions in the U.S. with a total of 251 highway-rail grade crossing collisions. As a result, 31 people lost their lives and 123 were injured. Never try to beat a train! Follow these tips to stay safe and help us reduce the number of incidents at rail crossings:

  • Stop if you see flashing red lights
  • Only cross at a highway-rail grade crossing
  • Only cross if gate arms are up, lights have stopped flashing and bells have stopped ringing

In 2019, the state of Texas also ranked as the state with the second highest pedestrian rail trespassing casualties with a total of 100, out of which 44 lost their lives and 56 resulted in  injuries. If you are walking near a train, remember:

  • Only cross at a designated public crossing. Crossing at any other place is trespassing, illegal and dangerous
  • Never walk around or behind lowered gates at a crossing
  • Only cross if gate arms are up, lights have stopped flashing and bells have stopped ringing
  • Look both ways before crossing tracks

Don’t become part of the statistics. Follow these tips and help us reduce the number of highway-rail grade crossing collisions and trespassing casualties. Remember, be patient and stay safe!

Doing our Part During the Pandemic

COVID ResponseIn response to the COVID-19 pandemic, CapMetro has worked around the clock to promote public health and help the Austin community. In the past two months we’ve implemented several measures to ensure the safety of our staff and customers while riding our vehicles, and we provided support for vulnerable community members in need.

To go the extra mile for safety we: 

  • Hired 50 part-time cleaners to clean and sanitize buses throughout the day.
  • Implemented temperature scans at the entrances to our buildings.
  • Provided face coverings for customers in need of one.
  • Adjusted our service schedule.
  • Enforced rear-door boarding to minimize contact between operators and customers.
  • Encouraged social distancing with “skip-a-seat” signs on our vehicles and sidewalk decals at bus stops and transit facilities.

Meal Deliveries 

We partnered with H-E-B, Good Apple and Farmshare Austin to provide 170,000+ meals to vulnerable members of the Austin community.

Staff Safety and Benefits 

To keep our operating staff safe we provided them with gloves, masks and hand sanitizer and we implemented a three-week supplemental leave in addition to paid time off. This applies to staff members who get sick themselves or for those who have family members who need to be taken care of.

Providing Essential Service

  • CapMetro provided 1.3 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served critical trips for MetroAccess customers.
  • Provided service to homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

 

Reaching Higher

Reaching Higher_Feb 2020

Thanks a Billion!

CapMetro reached a huge milestone in January: 1 billion rides!

Our mission is to connect people and communities to jobs and opportunities, and CapMetro has been transforming Central Texas lives for the past 35 years. We look forward to the next billion!

Clean Air

Cleaner Air for Our Tomorrow

Our first electric buses rolled out in January with artwork created by kids from Campbell Elementary.

Our 1 billion customers have saved more than 445,000 tons of greenhouse gases that would’ve been in the air if they’d driven alone. As more people choose CapMetro, cleaner air will be the result!

Thanks a Billion!

Ridership Keeps Climbing!

As of February, ridership has increased for 16 straight months. In addition to our new bus network, customers are also responding positively to:

  • 125 additional bus shelters
  • Improved Next Departure estimates
  • 110 new digital information signs at MetroRapid stations & transit centers
  • 3,000 feet of sidewalk improvements
  • New solar-powered lighting at stop & stations

More Riders

Add It Up

There’s so much happening with transportation in Central Texas! Get a load of this:

  • Launched Pickup in Leander & kept adding ridership to other Pickup zones
  • Recognized with Certificate of Achievement for Excellence in Financial Reporting for our 2019 annual financial report
  • Lauded by World Safety Organization with the 2019 Concerned Corporation Award
  • Earned two awards for improvements to real-time data
  • Named a Gold Level Partner and received the Mayor’s Healthiest Workplace Award
  • Received national safety award from American Public Transportation Association

The Community’s Plan

Project Connect-English

Project Connect will transform the region’s transportation system. But for it to work, we need your help. That’s why we’ve gone out to talk to the community to see what you want from Project Connect. So far:

  • 34,838 people participated!
  • 543 meetings hosted and/or attended
  • Received 5,154 visits to our virtual open houses
  • Collected 2,489 comments from those visits

You can follow along with Project Connect’s outreach through our Engagement Dashboards online.

Llegando Mas Alta

Llegando Mas Alto_Feb 2020

¡Mil Millones de Gracias!

CapMetro alcanzó una enorme meta en enero: ¡Mil millones de viajes!

Nuestro objetivo es conectar a los usuarios y a las comunidades con trabajos
y oportunidades, y CapMetro les ha cambiado la vida a los residentes del
centro de Texas durante los últimos 35 años. ¡Ansiamos llegar a los próximos
mil millones!

Clean Air

Aire más limpio para el futuro

En enero comenzaron circular nuestros primeros autobuses eléctricos
con dibujos hechos por los niños de la escuela primaria Campbell.
Mil millones de usuarios impidieron que se emitan más de 445,000
toneladas de gases de efecto invernadero que habrían contaminado
el aire si hubiesen conducido sus propios vehículos. ¡Mientras más
personas elijan CapMetro, el aire estará más limpio!

Thanks a Billion!

¡Cada vez más pasajeros!

Hasta febrero, la cantidad de pasajeros ha aumentado durante 16 meses
consecutivos. Los usuarios están respondiendo de forma positiva no
solo a nuestra nueva red de autobuses, sino también a lo siguiente:

  • 125 casetas de autobuses nueva
  • Cálculos más precisos de próximas salidas
  • 110 nuevos carteles digitales para transmitir información en las estaciones de MetroRapid y en los centros de tránsito
  • 3,000 pies de mejoras en las aceras
  • Nuevo sistema de iluminación con energía solar en las paradas y en las estaciones

More Riders

Seguimos creciendo

¡El transporte en el centro de Texas se encuentra muy activo!
Eche un vistazo a esto:

  • Activamos el servicio Pickup en Leander y seguimos sumando pasajeros en otras zonas de Pickup.
  • Recibimos el Certificado de Reconocimiento por Excelencia en Informes Financieros por el informe financiero anual que presentamos en 2019.
  • La World Safety Organization nos galardonó con el Premio a las Empresas Comprometidas de 2019.
  • Obtuvimos dos premios por las mejoras que implementamos en relación con la información en tiempo real.
  • Obtuvimos el título de Asociado de Oro y recibimos el Premio del Alcalde al Lugar
    de Trabajo más Saludable.
  • Recibimos el premio nacional de seguridad de la American Public Transportation Association.

El plan de la comunidad

Project Connect-Spanish

Project Connect transformará el sistema de transporte de la región. Pero para que funcione, necesitamos su ayuda. Es por eso que salimos a conversar con los miembros de la comunidad para saber qué es lo que esperan de Project Connect. Hasta ahora:

  • ¡Participaron 34,838 personas!
  • Se realizaron 543 reuniones.
  • Recibimos 5,154 visitas en nuestras juntas públicas virtuales.
  • Obtuvimos 2,489 comentarios de esas visitas.

Puede seguir la promoción de Project Connect mediante nuestros tableros de registro de participación en linea.

Pedestrian Rail Safety

Operation Lifesaver, the national rail safety education nonprofit, will celebrate Rail Safety Week from September 22-28. In honor of that, we’ll spend the month of September, sharing safety tips and recommendations to Austin’s pedestrians and drivers to travel safely and effectively.

Let’s raise rail safety awareness together not just in September, but all year long to make our commute even safer; so whether you’re on foot, or behind wheels, these tips will help us all travel safely and efficiently.

Austin is such a great city for walking, so we’d like to kick off our rail safety efforts with our foot travelers. The most basic tip when crossing pathways: only cross at the marked crosswalks. Make sure to keep an eye on the signs and safety signals. If you avoid distractions, like your phone, music or conversations, then you can avoid accidents. It’s that easy!

Now, we know a good selfie will get you the most likes but, there’s no such thing as a selfie to die for. Railroad tracks aren’t the place for pictures. It’s not safe to take selfies or photos on the tracks. And remember, it’s illegal and dangerous.

As a pedestrian, you have to stay alert — always! Remember that when you’re approaching train tracks, you have to stop and look both ways. Just like Mom taught you but with one more step: listen. Make sure you listen for incoming trains before crossing. Just remember: stop, look and listen!

This September, keep a lookout for our tips and tricks dedicated to Rail Safety. At Capital Metro, your safety is our priority!

Seguridad peatonal en las vias del tren

Operation Lifesaver, la organización nacional sin fines de lucro de educación en seguridad ferroviaria, celebrará la Semana de Seguridad Ferroviaria del 22-28 de septiembre. En honor a eso, Capital Metro pasará el mes de septiembre, compartiendo consejos y recomendaciones de seguridad con los peatones y conductores de Austin para viajar de manera segura y efectiva.

Aumentemos la conciencia de seguridad ferroviaria juntos no solo en septiembre, sino durante todo el año para que nuestro viaje sea aún más seguro; así que, ya sea a pie o tras el volante, estos consejos nos ayudarán a todos a viajar de manera segura y eficiente.

Austin es una gran ciudad para caminar, por lo que nos gustaría comenzar nuestros esfuerzos de seguridad ferroviaria con nuestros viajeros a pie. El consejo más básico al cruzar las vías del tren : observe y obedezca todos los carteles y señales de advertencia. Si evita distraerse con su teléfono, música o conversaciones, puede evitar accidentes inesperados. Si, es asi de facil!

Hoy en dia tener el mejor selfie trae muchos likes y seguidores, pero no hay selfies que valgan su vida. Las vías del tren no son lugar oportuno ni seguro para tener una sesion de fotos. ¡Recuerde que es ilegal y peligroso! No tome el riesgo.

Como peatón debe mantenerse siempre alertó de lo que pasa a su alrededor. Recuerde que cuando se esté aproximando a las vías del tren se tiene que detener, ver a ambos lados y escuchar los trenes que se aproximan antes de cruzar. Recuerde: pare, mire, y escuche.

Asegúrese de estar atentos a nuestros consejos este mes de septiembre. Capital Metro se dedicara en dar más consejos sobre cómo evitar accidententes en las vías del tren. ¡En Capital Metro su seguridad es nuestra prioridad!

Driver Railroad Safety

CapMetro wants you to remain safe when behind the wheel. To avoid collision with a crossing train, we have some simple tips that save lives.

  1. Any time is train time! Keep in mind that trains move quickly and are a lot closer than you think. Remember to stop, look both ways and listen for a train before crossing.
  2. Don’t try to race the train. The train moves extremely fast and it takes more than a mile for a train to come to a full stop.
  3. Flashing red lights indicate a nearby train from either direction. Don’t cross the tracks until the lights have stopped flashing indicating it is safe.
  4. Don’t drive past the lowered bar: It’s illegal and can cause serious accidents.
  5. Never stop on the tracks. Make sure you can cross the tracks safely before driving over them.

It’s important to keep everyone’s safety in mind when you’re behind the wheel – yours, your fellow travelers, and anyone around you.

Seguridad de conductors en las vias del tren

CapMetro quiere que los conductores permanezcan seguros cuando estén al volante. Para evitar la colisión con un tren que cruza, tenemos algunos consejos simples que salvan vidas.

  1. ¡Cualquier hora es hora del tren! Tenga en cuenta que los trenes no siguen horarios establecidos. Recuerde ver a ambos lados y escuchar antes de cruzar las vías del tren.
  2. No intente ganarle al tren. El tren siempre esta moviendose rapido y está más cerca de lo que usted piensa. Tenga en mente que para que un tren se detenga puede tomar hasta una milla o más.
  3. Las luces rojas intermitentes indican que un tren se acerca desde cualquier dirección. No cruce las vías hasta que las luces hayan dejado de parpadear y sea seguro hacerlo.
  4. No conduzca cuando la barrera este baja; es ilegal y puede causarle un accidente.
  5. No se quede atascado en las vías. Solo cruce las vías si esta seguro de que puede atravesarlas completamente sin detenerse en medio.

Es crucial tener en cuenta su propia seguridad, la seguridad de quienes viajan con usted y de quienes lo rodean cada vez que esté detrás del volante.

Semana de seguridad ferroviaria

Hola Austin! Durante esta semana, se da a cabo nuestra lucha para terminar las tragedias de ferrocarril mejor conocida como la Semana de Seguridad Ferroviaria. Capital Metro quiere que usted y su familia estén siempre a salvo y que puedan disfrutar de Austin de manera segura.

Para los niños los trenes pueden parecer divertidos y emocionantes por muchas razones; el tamaño, la velocidad y los sonidos. Pero las vías del tren y los cruces de trenes no son un lugar seguro para jugar. Es importante enseñarle a los niños la forma correcta de cruzar las vías del tren para que siempre lleguen a su destino final de forma segura. Recuerde que los trenes de Capital Metro son más rápidos y silenciosos que los trenes de carga y que no están obligados a tocar sus bocinas en zonas designadas como silenciosas. Si está parado en las vías o cerca de ellas, es posible que no vea, escuche o sienta la vibración de un tren que se aproxima.

Compartir esta información con los niños y sus seres queridos es esencial para proteger su seguridad. En Capital Metro siempre puede confiar para llegar su destino de forma segura.