New Performance Dashboards Offer Peak Behind the Scenes

By Reinet Marneweck, Capital Metro CFO

Today, Capital Metro officially launched our online Performance Dashboards on CapMetro.org after presenting them to our board of directors. The initiative is another step in Capital Metro’s effort to be transparent and provide data in a clear and efficient manner, both for our board and the public.

The new Performance Dashboards will track metrics in four important categories:

  • Ridership
  • Safety
  • Service Reliability
  • Financial Transparency

These dashboards will collect data from our various internal systems across multiple applications. They’ll replace quarterly reports agency staff has been providing to board members, as well as the monthly ridership stats posted online. We think the dashboards will result in better data-driven decision-making, improved data consistency and increased transparency.

The quality of the information provided will increase greatly with the Performance Dashboards. As an example, we formerly had provided a spreadsheet with raw ridership data divided among services and service providers. The Ridership Dashboard, on the other hand, will provide context for that data. It will show systemwide year-over-year trends (for the entire system or for an individual route) and display the top five routes over the past two years. It will also offer views on ridership by route for different parts of the week, be it weekdays, Saturdays or Sundays.

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Sample Ridership Dashboard for Route 4 – 7th Street

This is also an ongoing project that will grow and change. We’ll soon augment the Ridership Dashboard with in-depth route-by-route information and add a scorecard measuring our performance against the Capital Metro Strategic Plan.

To view the Performance Dashboards, scroll to the bottom of any page on our website and click the button labeled “Performance.”

We also want to hear from you and to discover what you are interested in learning about. If there’s data that you don’t see but wish you had access to, please let us know by emailing Feedback@CapMetro.org. (Be sure to put Performance Dashboards in the subject line, so we can keep track and forward it to the appropriate team.)

Capital Metro Moved More People Than Ever in 2012

DP

We’ve crunched all the numbers for 2012, and here’s the bottom line: Capital Metro knocked it out of the park in 2012.

During 2012, we provided an average 112,000 rides each weekday—enough passengers to completely fill both the Darrell K. Royal-Texas Memorial Stadium and Disch-Falk Field combined.

The proof that central Texans are choosing Capital Metro as a preferred way to get around lies in our numbers–in 2012 we provided over 34 million boardings–more trips than the population of Texas!

Across the nation, more people are turning to public transit as the preferred transportation choice, but Capital Metro’s growth rate far exceeds the national trend. Here at home, our fixed-route bus ridership is boasting a 22-month growth streak, and MetroRail ridership has tripled in two years.

See the growth in our bus ridership for yourself–2011 compared to 2012 below:

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2012 was a big year for MetroRail too! We’ve got more people riding the rails every single day with an average 2,200 boardings each weekend.

In 2012, MetroRail hit a milestone of its one millionth passenger trip, and ridership increased nearly 50 percent in 2012 over 2011.

Rail’s popular! See the ridership spike:

PR1

Capital Metro made progress in 2012 by analyzing service and making changes towards creating a more efficient system.

Going into 2013, we’re excited to keep  driving progress by working hard at planning for the region’s future with high-capacity transit solutions, like MetroRapid, that will move more people at less cost and with less impact to the environment.

We are also focused on the regional planning effort, Project Connect, that has developed a high-capacity transit vision to keep all of us in Central Texas moving and connected.

How are we driving progress? Check out this super sweet video that breaks it down: