See How CapMetro Rides with Care During COVID-19

Just like getting you where you need to go, we are navigating COVID-19 with care. CapMetro has adapted to the pandemic with enhanced safety and cleaning measures to help you ride without adding extra stress to your trip. Find out more how we’re riding with care.

How CapMetro is addressing COVID-19 safety concerns:

  • Electrostatic cleaning. This advanced cleaning process sprays electrostatically charged mist throughout the vehicle to ensure surfaces are sanitized.
  • Physical distancing protocols. In addition to adding plexiglass around the operator and signage prompting riders to “skip a seat,” schedules have also been adjusted to increase service and to help reduce the number of riders per trip.
  • Cashless payment. The CapMetro App allows you to pay for passes with the in-app digital wallet or using Apple Pay or Google Pay without having to exchange physical money.
  • Masks for staff and riders. While we encourage you to always remember your mask when leaving the house, CapMetro has them available in case you forget. Face coverings are required for all riders and staff on CapMetro buses and trains.
  • Vinyl seat upgrades. In addition to our new cleaning technology, we are upgrading our seats from fabric covers to vinyl, making them easier to clean.
  • Crowded vehicle alerts. Coming soon, our Trip Planner feature on mobile and web will provide alerts for “Crowded Vehicles” (over 50% capacity) to help you plan a safe trip.

How you can ride safely during COVID-19:

  • Wear a mask when riding and waiting to ride*
  • Follow physical distancing measures by skipping a seat
  • Avoid riding at peak times catch an earlier or later trip when possible
  • Download the CapMetro App to use cashless payment for your passes
  • Stay at home if you’re feeling sick or experiencing any symptoms of COVID-19

*If you have a disability that affects your ability to wear a face covering, please contact Martin Kareithi, our program manager of accessible services, to request a reasonable modification. Call 512-389-7583 or email martin.kareithi@capmetro.org.

Click here to find more information about our COVID-19 response, along with up-to-date schedule changes. We look forward to seeing you on your next ride!

Llegando Mas Alto

Respondemos con CARE

La pandemia puso a prueba a Capital Metro y sacó lo mejor de nosotros. Adaptamos los niveles de servicio a las nuevas demandas para garantizar que las personas se sientan cómodas y seguras al viajar. Si bien la cantidad pasajeros se redujo hasta un 60%, ofrecimos casi 5 millones de viajes que permitieron que las personas lleguen a sus trabajos esenciales.

Nuestra prioridad fue garantizar la seguridad y el bienestar de nuestro personal y de nuestros clientes. Para ello, distribuimos más de 215 000 mascarillas, 65 000 guantes y cientos de galones de desinfectante para manos (¡tanto que ni siquiera podemos contarlo!).

Nuestro personal de oficina respondió a la nueva dinámica dando un paso adelante y colaborando. Mediante nuestro programa All Hands, el personal dedicó 13 146 horas a la limpieza de vehículos al mediodía, a la entrega de suministros de equipos de protección, a la asistencia con el control de temperatura y la instalación de carteles sobre el uso de mascarillas y el distanciamiento social.

Nos preocupamos por la comunidad

El impacto de la pandemia fue mayor en los más vulnerables de nuestra comunidad. Desde marzo, los conductores y los voluntarios del personal de CapMetro dedicaron más de 10 000 horas de servicio para repartir más de 600 000 comidas a nuestros vecinos más necesitados. Este programa es el resultado de nuestras sólidas alianzas con el Central Texas Food Bank, HEB, Good Apple y ATX Farmshare.

Como muchos de nosotros nos vimos obligados a trabajar y estudiar desde casa, el acceso a una infraestructura tecnológica sólida ha sido más importante que nunca. Para brindar un servicio de Internet confiable, utilizamos vehículos de MetroAccess en 10 comunidades de bajos ingresos para brindar wifi gratuito durante toda la primavera y todo el verano.

Vuelta al servicio

Con los cambios de servicios de agosto y a medida que CapMetro comenzó a reestablecer más servicios, tomamos todas las medidas para ofrecer una experiencia de transporte segura y positiva. Lo hicimos para lo siguiente:

  • Crear lugares seguros para el personal y los clientes.
  • Aplicar nuestros recursos de forma razonable y equitativa.
  • Recurrir a los datos para tomar decisiones.
  • Evaluar los resultados y adaptarnos.

Obtenga más información en CapMetro.org/COVID19.

Futuro eléctrico

Nuestra transformación a una flota completamente eléctrica comenzó a principios de este año con los primeros dos autobuses eléctricos en las calles del centro de Texas. Para fin de año, contaremos con 12 de ellos listos para usarse, incluidos los primeros dos autobuses eléctricos de 60 pies (los autobuses largos y articulados que ve en nuestras líneas de MetroRapid) en Texas.
También hemos hecho un gran progreso a la hora de convertir una parte de nuestras instalaciones al norte de Austin en un predio para autobuses eléctricos con espacio para 180.

Nuestros autobuses eléctricos han reducido las emisiones de CO2 en 17,5 toneladas y las emisiones de N2O en 39,9 libras. Eso equivale al carbono capturado por casi 30 acres de bosques en un año.

Project Connect: Un nuevo plan de tránsito para Austin y el centro de Texas

Después de años de planificación y de participación de la comunidad, la inversión inicial de Project Connect se someterá a votación en noviembre. Un proceso en equipo entre la junta de Capital Metro y el Concejo de la Ciudad de Austin dio como resultado una inversión inicial en Project Connect que expandiría la capacidad del tránsito y ofrecería más opciones para conectar a las personas, los vecindarios y los empleadores.

Puede enterarse sobre Project Connect en ProjectConnect.com.

Reaching Higher

Responding with CARE

The pandemic has tested Capital Metro and brought out our best. We adjusted service levels to match the new demand and to make sure people could feel comfortable and safe while riding. Though ridership dropped by as much as 60%, we’ve provided nearly 5 million trips that allowed people to get to their essential jobs.

Our priority has been to ensure the safety and wellbeing of our staff and our customers. To that end, we have distributed more than 215,000 masks; 65,000 gloves and hundreds of gallons of hand sanitizer (so much that we literally can’t count how much!).

Our office staff responded to the new dynamic by stepping up and pitching in. Through our All Hands program, staff has logged 13,146 hours of midday vehicle cleaning, protective equipment supply runs, temperature scan assistance and installation of mask and social distancing signage.

Caring for the Community

The pandemic’s impact has hit hardest the most vulnerable in our community. Since March, CapMetro operators and staff volunteers put in more than 10,000 hours of service to deliver more than 600,000 meals to our neighbors in need. This program is the result of our strong partnerships with the Central Texas Food Bank, HEB, Good Apple and ATX Farmshare.

As so many of us have been forced to work and study from home, access to strong technology infrastructure has never been so important. To bring connections to reliable internet service, we deployed MetroAccess vehicles to 10 low-income communities to provide free Wi-Fi throughout the spring and summer.

Return to Service

As CapMetro began to return more service to the streets with our August service changes, we took every measure to provide a safe and positive transit experience. The way we’ve done so is to:

  • Create safe places for staff and customers.
  • Apply our resources wisely and equitably.
  • Rely on data for decision-making.
  • Evaluate our results and adapt.

Learn more at CapMetro.org/COVID19.

Electric Future

Our conversion to an all-electric fleet got started earlier this year with the first two electric buses on the streets of Central Texas. By the end of the year, we’ll have 12 of them ready to go, including the first two 60-foot electric buses (the long, bendy buses you see on our MetroRapid lines) in Texas.

We have also made great progress converting a portion of our facility in North Austin into an electric bus yard with space for 180 buses.

Our electric buses have reduced CO2 emissions by 17.5 tons and N2O emissions by 39.9 pounds That’s equal to the carbon captured by nearly 30 acres of forests in a year!

Project Connect: A new transit plan for Austin and Central Texas

After years of planning and community engagement, Project Connect’s Initial Investment has been placed on the November ballot. A collaborative process between the Capital Metro board and the Austin City Council resulted in a proposed Initial Investment in Project Connect that would expand transit capacity and offer more options to link people, neighborhoods and employers.

You can follow along with Project Connect at ProjectConnect.com

CapMetro Joins Other Transit Agencies to Commit to Safe Return to Service

The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.

In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.

These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.

For Our Agency:                                                         For Our Customers:

Follow policies and practices based on official guidance from public health experts and agencies.Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules.
Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices.Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible.
Communicate timely information about changes in service, and high-density routes and vehicles.Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information.
Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus.Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus.

“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”

To learn more about CapMetro’s services, see our Return with CARE page.

CapMetro and the Pandemic: July Dashboard

Capital Metro has responded to the coronavirus pandemic with care and dedication to our community.

In the past five months, we’ve provided nearly six million essential trips, delivered more than 550,000 meals to those in need and provided Wi-Fi service in 10 different locations throughout the area.

Check out our July COVID-response Dashboard to see all that we’ve done since mid-March.

CapMetro & the Pandemic

COVID Response_JuneIn response to the pandemic, CapMetro has worked around the clock to serve the the Austin community and to promote public health. That’s included implementing several measures to ensure the safety of our staff and customers, providing more than 3.6 million trips since the start of quarantine and providing support for vulnerable community members in need.

Staff and Customer Safety

To keep our operating staff and the public safe, we provided staff with gloves, masks and hand sanitizer and required everyone to wear a mask when at CapMetro facilities or riding our services.

Providing Essential Service

  • CapMetro provided 3.6 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served 70,000 critical trips for MetroAccess customers.
  • Provided service to more than 250 homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

Meal Deliveries 

Our partnerships with H-E-B, Good Apple and Farmshare Austin provided nearly 475,000 meals to vulnerable members of the Austin community through June.

Doing our Part During the Pandemic

COVID ResponseIn response to the COVID-19 pandemic, CapMetro has worked around the clock to promote public health and help the Austin community. In the past two months we’ve implemented several measures to ensure the safety of our staff and customers while riding our vehicles, and we provided support for vulnerable community members in need.

To go the extra mile for safety we: 

  • Hired 50 part-time cleaners to clean and sanitize buses throughout the day.
  • Implemented temperature scans at the entrances to our buildings.
  • Provided face coverings for customers in need of one.
  • Adjusted our service schedule.
  • Enforced rear-door boarding to minimize contact between operators and customers.
  • Encouraged social distancing with “skip-a-seat” signs on our vehicles and sidewalk decals at bus stops and transit facilities.

Meal Deliveries 

We partnered with H-E-B, Good Apple and Farmshare Austin to provide 170,000+ meals to vulnerable members of the Austin community.

Staff Safety and Benefits 

To keep our operating staff safe we provided them with gloves, masks and hand sanitizer and we implemented a three-week supplemental leave in addition to paid time off. This applies to staff members who get sick themselves or for those who have family members who need to be taken care of.

Providing Essential Service

  • CapMetro provided 1.3 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served critical trips for MetroAccess customers.
  • Provided service to homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

 

Stay Well & Ride Safe

COVID-Banner

CapMetro responded quickly to the COVID-19 pandemic and has implemented several measures to protect our staff and support the goal of maintaining public health. As the state begins to relax our stay-at-home restrictions, your actions are vital to help stop the spread of COVID-19 and maintain public safety on CapMetro vehicles. We’re asking customers to continue to act responsibly to protect themselves, their families and the community at large.

To help prevent the spread of COVID-19, we need your help:

  • Wear a face covering: This is required for all customers riding CapMetro vehicles.
  • Maintain safe social distancing when waiting at a transit facility and boarding a vehicle.
  • Practice good hygiene. Wash your hands for at least 20 seconds
  • Continue rear-door boarding.
  • Maintain safe social distancing when possible while riding CapMetro.
  • Stay home if you can.
  • If you feel sick, please stay home and do not use CapMetro services.

CapMetro strongly recommends you take these extra safety precautions to protect your health and the wellbeing of others. We’ll get through this, but we have to work together and do what we can to help others.

If you choose to ride CapMetro vehicles, please make sure you are considering what is best for the safety of you, your family and your community. Let’s practice these safety measures so we can all return to a more normal life soon.

 

CapMetro & the Shelter-in-Place Order

Shelter-in-Place

Even with today’s shelter in place emergency order from local authorities, CapMetro’s service remains an essential business and will continue to provide critical service for essential needs.

Adjusted Service Schedule

Designed to serve our community’s larger needs. We served 40%-60% fewer riders, which means people are doing what they need to: staying home.

“Skip a Seat” Signs

  • Give other customers some space while on the bus or train.
  • Board through the rear door to protect operators and other riders.
  • Those using wheelchairs and other mobility devices are allowed to still use the front door.
  • Please respect the fare system.

Enhanced Cleaning Procedures

Hired 50 part-time cleaners to help clean and sanitize the buses throughout the day. Some admin sta­ff will assist.

Safely Equipped Operators

CapMetro operators have hand sanitizer and gloves. We’re following Austin Public Health and the CDC on masks, but operators may wear them if they choose.

Supplemental Leave Policy

Ensures sta­ff members can take care of themselves and their loved ones and not worry about their employment status.

If you are sick, we ask you not to travel. If your travel isn’t essential, we ask that you follow the order and not ride Capital Metro.