New COVID-19 Safety Regulations for Transit

On Friday January 29, the Center for Disease Control and Prevention issued a mandate requiring face masks be worn on all forms of public transit and in transit facilities.

Effective February 1, CapMetro customers are to wear face masks while on transit vehicles and when at our facilities. The face masks must cover your nose and mouth and attach around the ears.

While CapMetro has required face coverings since April 2020, we have updated our guidelines to reflect the federal regulations. For this reason, bandanas and other single-ply fabric coverings do not meet this new requirement and will be prohibited.

At this time, Austin is still under Stage 5 restrictions and we ask that you limit travel to essential trips. Stay up-to-date on CapMetro’s COVID-19 response and guidelines here.

See How CapMetro Rides with Care During COVID-19

Just like getting you where you need to go, we are navigating COVID-19 with care. CapMetro has adapted to the pandemic with enhanced safety and cleaning measures to help you ride without adding extra stress to your trip. Find out more how we’re riding with care.

How CapMetro is addressing COVID-19 safety concerns:

  • Electrostatic cleaning. This advanced cleaning process sprays electrostatically charged mist throughout the vehicle to ensure surfaces are sanitized.
  • Physical distancing protocols. In addition to adding plexiglass around the operator and signage prompting riders to “skip a seat,” schedules have also been adjusted to increase service and to help reduce the number of riders per trip.
  • Cashless payment. The CapMetro App allows you to pay for passes with the in-app digital wallet or using Apple Pay or Google Pay without having to exchange physical money.
  • Masks for staff and riders. While we encourage you to always remember your mask when leaving the house, CapMetro has them available in case you forget. Face coverings are required for all riders and staff on CapMetro buses and trains.
  • Vinyl seat upgrades. In addition to our new cleaning technology, we are upgrading our seats from fabric covers to vinyl, making them easier to clean.
  • Crowded vehicle alerts. Coming soon, our Trip Planner feature on mobile and web will provide alerts for “Crowded Vehicles” (over 50% capacity) to help you plan a safe trip.

How you can ride safely during COVID-19:

  • Wear a mask when riding and waiting to ride*
  • Follow physical distancing measures by skipping a seat
  • Avoid riding at peak times catch an earlier or later trip when possible
  • Download the CapMetro App to use cashless payment for your passes
  • Stay at home if you’re feeling sick or experiencing any symptoms of COVID-19

*If you have a disability that affects your ability to wear a face covering, please contact Martin Kareithi, our program manager of accessible services, to request a reasonable modification. Call 512-389-7583 or email martin.kareithi@capmetro.org.

Click here to find more information about our COVID-19 response, along with up-to-date schedule changes. We look forward to seeing you on your next ride!

Llegando Mas Alto

Respondemos con CARE

La pandemia puso a prueba a Capital Metro y sacó lo mejor de nosotros. Adaptamos los niveles de servicio a las nuevas demandas para garantizar que las personas se sientan cómodas y seguras al viajar. Si bien la cantidad pasajeros se redujo hasta un 60%, ofrecimos casi 5 millones de viajes que permitieron que las personas lleguen a sus trabajos esenciales.

Nuestra prioridad fue garantizar la seguridad y el bienestar de nuestro personal y de nuestros clientes. Para ello, distribuimos más de 215 000 mascarillas, 65 000 guantes y cientos de galones de desinfectante para manos (¡tanto que ni siquiera podemos contarlo!).

Nuestro personal de oficina respondió a la nueva dinámica dando un paso adelante y colaborando. Mediante nuestro programa All Hands, el personal dedicó 13 146 horas a la limpieza de vehículos al mediodía, a la entrega de suministros de equipos de protección, a la asistencia con el control de temperatura y la instalación de carteles sobre el uso de mascarillas y el distanciamiento social.

Nos preocupamos por la comunidad

El impacto de la pandemia fue mayor en los más vulnerables de nuestra comunidad. Desde marzo, los conductores y los voluntarios del personal de CapMetro dedicaron más de 10 000 horas de servicio para repartir más de 600 000 comidas a nuestros vecinos más necesitados. Este programa es el resultado de nuestras sólidas alianzas con el Central Texas Food Bank, HEB, Good Apple y ATX Farmshare.

Como muchos de nosotros nos vimos obligados a trabajar y estudiar desde casa, el acceso a una infraestructura tecnológica sólida ha sido más importante que nunca. Para brindar un servicio de Internet confiable, utilizamos vehículos de MetroAccess en 10 comunidades de bajos ingresos para brindar wifi gratuito durante toda la primavera y todo el verano.

Vuelta al servicio

Con los cambios de servicios de agosto y a medida que CapMetro comenzó a reestablecer más servicios, tomamos todas las medidas para ofrecer una experiencia de transporte segura y positiva. Lo hicimos para lo siguiente:

  • Crear lugares seguros para el personal y los clientes.
  • Aplicar nuestros recursos de forma razonable y equitativa.
  • Recurrir a los datos para tomar decisiones.
  • Evaluar los resultados y adaptarnos.

Obtenga más información en CapMetro.org/COVID19.

Futuro eléctrico

Nuestra transformación a una flota completamente eléctrica comenzó a principios de este año con los primeros dos autobuses eléctricos en las calles del centro de Texas. Para fin de año, contaremos con 12 de ellos listos para usarse, incluidos los primeros dos autobuses eléctricos de 60 pies (los autobuses largos y articulados que ve en nuestras líneas de MetroRapid) en Texas.
También hemos hecho un gran progreso a la hora de convertir una parte de nuestras instalaciones al norte de Austin en un predio para autobuses eléctricos con espacio para 180.

Nuestros autobuses eléctricos han reducido las emisiones de CO2 en 17,5 toneladas y las emisiones de N2O en 39,9 libras. Eso equivale al carbono capturado por casi 30 acres de bosques en un año.

Project Connect: Un nuevo plan de tránsito para Austin y el centro de Texas

Después de años de planificación y de participación de la comunidad, la inversión inicial de Project Connect se someterá a votación en noviembre. Un proceso en equipo entre la junta de Capital Metro y el Concejo de la Ciudad de Austin dio como resultado una inversión inicial en Project Connect que expandiría la capacidad del tránsito y ofrecería más opciones para conectar a las personas, los vecindarios y los empleadores.

Puede enterarse sobre Project Connect en ProjectConnect.com.

Reaching Higher

Responding with CARE

The pandemic has tested Capital Metro and brought out our best. We adjusted service levels to match the new demand and to make sure people could feel comfortable and safe while riding. Though ridership dropped by as much as 60%, we’ve provided nearly 5 million trips that allowed people to get to their essential jobs.

Our priority has been to ensure the safety and wellbeing of our staff and our customers. To that end, we have distributed more than 215,000 masks; 65,000 gloves and hundreds of gallons of hand sanitizer (so much that we literally can’t count how much!).

Our office staff responded to the new dynamic by stepping up and pitching in. Through our All Hands program, staff has logged 13,146 hours of midday vehicle cleaning, protective equipment supply runs, temperature scan assistance and installation of mask and social distancing signage.

Caring for the Community

The pandemic’s impact has hit hardest the most vulnerable in our community. Since March, CapMetro operators and staff volunteers put in more than 10,000 hours of service to deliver more than 600,000 meals to our neighbors in need. This program is the result of our strong partnerships with the Central Texas Food Bank, HEB, Good Apple and ATX Farmshare.

As so many of us have been forced to work and study from home, access to strong technology infrastructure has never been so important. To bring connections to reliable internet service, we deployed MetroAccess vehicles to 10 low-income communities to provide free Wi-Fi throughout the spring and summer.

Return to Service

As CapMetro began to return more service to the streets with our August service changes, we took every measure to provide a safe and positive transit experience. The way we’ve done so is to:

  • Create safe places for staff and customers.
  • Apply our resources wisely and equitably.
  • Rely on data for decision-making.
  • Evaluate our results and adapt.

Learn more at CapMetro.org/COVID19.

Electric Future

Our conversion to an all-electric fleet got started earlier this year with the first two electric buses on the streets of Central Texas. By the end of the year, we’ll have 12 of them ready to go, including the first two 60-foot electric buses (the long, bendy buses you see on our MetroRapid lines) in Texas.

We have also made great progress converting a portion of our facility in North Austin into an electric bus yard with space for 180 buses.

Our electric buses have reduced CO2 emissions by 17.5 tons and N2O emissions by 39.9 pounds That’s equal to the carbon captured by nearly 30 acres of forests in a year!

Project Connect: A new transit plan for Austin and Central Texas

After years of planning and community engagement, Project Connect’s Initial Investment has been placed on the November ballot. A collaborative process between the Capital Metro board and the Austin City Council resulted in a proposed Initial Investment in Project Connect that would expand transit capacity and offer more options to link people, neighborhoods and employers.

You can follow along with Project Connect at ProjectConnect.com