CapMetro Joins Other Transit Agencies to Commit to Safe Return to Service

The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.

In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.

These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.

For Our Agency:                                                         For Our Customers:

Follow policies and practices based on official guidance from public health experts and agencies.Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules.
Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices.Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible.
Communicate timely information about changes in service, and high-density routes and vehicles.Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information.
Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus.Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus.

“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”

To learn more about CapMetro’s services, see our Return with CARE page.

Cap-tivities with Gracklynne!

Here we are with the latest edition of Cap-Tivities. And this time, Gracklynne graces our cover! (Doesn’t she look great?)

Open it up and you’ll see:

  • Word searches
  • Mazes
  • Capy playing dress up
  • A new tattooed friend!
  • Armie Dillo gettin a bit zen!!
  • And much more!!!

We hope you enjoy it and keep busy without going stir crazy. Let us know when you’re done with your completed puzzles and colored masterpieces by tagging @CapMetroATX in your social posts and using the hashtag #captivities.

Thanks! Stay safe, wear a mask and have fun!

Cap-Tivities Vol. 3 Download

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Twitter = @CapMetroATX

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CapMetro and the Pandemic: July Dashboard

Capital Metro has responded to the coronavirus pandemic with care and dedication to our community.

In the past five months, we’ve provided nearly six million essential trips, delivered more than 550,000 meals to those in need and provided Wi-Fi service in 10 different locations throughout the area.

Check out our July COVID-response Dashboard to see all that we’ve done since mid-March.

Let’s Talk Business

Transit keeps the entire region moving, and CapMetro strengthens that forward momentum by forming partnerships with local businesses and community leaders.

CapMetro is hosting a one-hour event called Accelerate where you’ll hear from  President & CEO Randy Clarke about the economic opportunity that comes from transit investments and how local businesses can earn contracts from CapMetro to help us deliver our service to the community.

You will also hear from special guest Peter Rogoff, CEO of Seattle’s Sound Transit agency and former Administrator of the Federal Transit Administration under President Obama, as he recaps the business opportunities that resulted from a $54 billion bond package in 2016.

At CapMetro, we provide many different ways to work with businesses and we want to make it as easy and efficient as possible. Whether you want to participate in Project Connect procurement opportunities, have a product or service that could be a great fit for the agency or are looking to advertise on one of our buses or rail stations, we want to work with you to make that happen!

Accelerate – Zoom Webinar
Thursday, Aug. 20
10 a.m. to 11:30 a.m.
Register here

Project Connect is our long-range transit plan to transform how we get around our region. The multi-billion dollar investment is an network expansion to serve more communities with better service, including a new light rail system, a downtown transit tunnel that could improve mobility everywhere whether you’re on the train or in your car, new MetroRapid routes and vehicles, a transition to a zero-emissions fleet and much more. Not only will this program transform our transit network, but it will have a significant impact on job creation – with 9,700 local jobs created for every $1 billion invested.

Cap-tivities with Batthew!

Captivities-2

We’re back with another round of Cap-Tivities. And this time, Batthew gets to be our cover star!

Take a gander at what’s on offer and you’ll see:

  • Word searches
  • Mazes
  • Capy lost in space
  • A new friend!
  • Fun with a cardboard tube!!
  • And much more!!!

We hope you enjoy it and keep busy without going stir crazy. Let us know when you’re done with your completed puzzles and colored masterpieces by tagging @CapMetroATX in your social posts and using the hashtag #captivities.

Thanks! Stay safe, wear a mask and have fun!

Cap-Tivities Vol. 2 Download

Facebook = Capital Metro

Twitter = @CapMetroATX

Instagram = @CapMetroATX

Project Connect: Virtual Meetings

Project Connect_Lines

Project Connect, Capital Metro’s long-term transit plan, remains essential to our ability to serve our community and support the region’s growth in as sustainable a way as possible.

Austin is creative and resilient and will still be among the best places to live, even after we’re able to move through the current public health crisis. In fact, Austin is expected to be one of the few cities nationwide able to withstand the impact and bounce back strong.

Long story short, we’ll still have the same issues and opportunities presented by our growth, and Austin will still be a magnet for newcomers. We need to be ready not just for after the pandemic recedes, but for what Austin will look like in 2040.

Throughout this month, we’re offering several chances for you to learn about Project Connect and to ask questions of CapMetro staff and Austin City Council members.

Virtual Open House

A self-guided online experience that walks visitors through Project Connect’s details and provides an opportunity to give feedback, this virtual open house will be open to the public through May 31. Take a look at the full plan, including updates that have been made since we last presented to our board and city council.

Virtual Community Meetings

Also through May 31, Capital Metro will host a series of one-hour virtual community meetings. These will include an update on our COVID-19 response, followed by a presentation on Project Connect, then a moderated roundtable and public discussions with Austin City Council members and Capital Metro’s board and staff.

Check out our Get Involved calendar to find out how to sit in on the meetings with Zoom or Facebook.

Cap-Tivities with Armie Dillo!

CaptivitiesHow’s everyone doing out there? Hanging in there, we hope. Y’all are doing great, and we need you to keep it up.

But, while so many of us are spending all this extra time at home, we thought we’d put together a fun activity book for your kids … and maybe for you, if you like to have fun.

Inside “Cap-Tivities!” you’ll find coloring pages, word searches, mazes and a whole bunch more. You’ll get to:

  • Help your new best friend, Armie Dillo, find his way downtown
  • Do a Wordoku puzzle or a crossword
  • Make a paper train conductor’s hat
  • Color in a zen doodle and then make your own
  • Create a paper doll bus in a desert, topped off by a pith helmet? Absolutely! Why not?

It’s gonna be great, we promise.

We just want y’all to know that CapMetro appreciates you and what you’re doing by staying home, teaching your kids and supporting our community. We hope this Cap-Tivities book helps you and the kids fill some time and have some fun.

Be sure to let us know what you think, and we’d LOVE LOVE LOVE to see some of the finished products. So, tag us in your posts showing off your work!

Cap-Tivities book download

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Twitter = @CapMetroATX

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Doing our Part During the Pandemic

COVID ResponseIn response to the COVID-19 pandemic, CapMetro has worked around the clock to promote public health and help the Austin community. In the past two months we’ve implemented several measures to ensure the safety of our staff and customers while riding our vehicles, and we provided support for vulnerable community members in need.

To go the extra mile for safety we: 

  • Hired 50 part-time cleaners to clean and sanitize buses throughout the day.
  • Implemented temperature scans at the entrances to our buildings.
  • Provided face coverings for customers in need of one.
  • Adjusted our service schedule.
  • Enforced rear-door boarding to minimize contact between operators and customers.
  • Encouraged social distancing with “skip-a-seat” signs on our vehicles and sidewalk decals at bus stops and transit facilities.

Meal Deliveries 

We partnered with H-E-B, Good Apple and Farmshare Austin to provide 170,000+ meals to vulnerable members of the Austin community.

Staff Safety and Benefits 

To keep our operating staff safe we provided them with gloves, masks and hand sanitizer and we implemented a three-week supplemental leave in addition to paid time off. This applies to staff members who get sick themselves or for those who have family members who need to be taken care of.

Providing Essential Service

  • CapMetro provided 1.3 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served critical trips for MetroAccess customers.
  • Provided service to homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

 

Stay Well & Ride Safe

COVID-Banner

CapMetro responded quickly to the COVID-19 pandemic and has implemented several measures to protect our staff and support the goal of maintaining public health. As the state begins to relax our stay-at-home restrictions, your actions are vital to help stop the spread of COVID-19 and maintain public safety on CapMetro vehicles. We’re asking customers to continue to act responsibly to protect themselves, their families and the community at large.

To help prevent the spread of COVID-19, we need your help:

  • Wear a face covering: This is required for all customers riding CapMetro vehicles.
  • Maintain safe social distancing when waiting at a transit facility and boarding a vehicle.
  • Practice good hygiene. Wash your hands for at least 20 seconds
  • Continue rear-door boarding.
  • Maintain safe social distancing when possible while riding CapMetro.
  • Stay home if you can.
  • If you feel sick, please stay home and do not use CapMetro services.

CapMetro strongly recommends you take these extra safety precautions to protect your health and the wellbeing of others. We’ll get through this, but we have to work together and do what we can to help others.

If you choose to ride CapMetro vehicles, please make sure you are considering what is best for the safety of you, your family and your community. Let’s practice these safety measures so we can all return to a more normal life soon.

 

CapMetro & the Shelter-in-Place Order

Shelter-in-Place

Even with today’s shelter in place emergency order from local authorities, CapMetro’s service remains an essential business and will continue to provide critical service for essential needs.

Adjusted Service Schedule

Designed to serve our community’s larger needs. We served 40%-60% fewer riders, which means people are doing what they need to: staying home.

“Skip a Seat” Signs

  • Give other customers some space while on the bus or train.
  • Board through the rear door to protect operators and other riders.
  • Those using wheelchairs and other mobility devices are allowed to still use the front door.
  • Please respect the fare system.

Enhanced Cleaning Procedures

Hired 50 part-time cleaners to help clean and sanitize the buses throughout the day. Some admin sta­ff will assist.

Safely Equipped Operators

CapMetro operators have hand sanitizer and gloves. We’re following Austin Public Health and the CDC on masks, but operators may wear them if they choose.

Supplemental Leave Policy

Ensures sta­ff members can take care of themselves and their loved ones and not worry about their employment status.

If you are sick, we ask you not to travel. If your travel isn’t essential, we ask that you follow the order and not ride Capital Metro.