CapMetro Implements Temporary Service Changes

COVID-Banner

In response to the COVID-19 emergency, CapMetro services will operate a modified schedule, seven days a week beginning Wednesday, March 18.

Service Impacts

Capital Metro will implement changes to its service designed to protect employees, promote public health and ensure that we continue to provide service to all parts of our community.

Capital Metro services, including MetroBus, MetroRapid, MetroExpress and MetroRail will operate on a modified schedule.

You can read about those service changes at CapMetro.org/COVID19.

Customer/Employee Care & Safety

To further ensure customer and bus operator health and safety, we ask that customers board their bus through the rear door. We also ask that they respect the agency’s fare system during this emergency situation.

Capital Metro designed these new measures to improve social distancing for our employees and customers, while still providing necessary transit to critical services.

Prevention and Awareness

We are following guidance from Austin Public Health and continue to monitor the situation.

In addition to our daily cleaning procedures for all CapMetro vehicles and transit facilities, we are applying a disinfectant to common hand contact areas, such as poles and handrails, armrests, door handles and stop request buttons.

Later this week, we will install special signs encouraging social distancing on our vehicles.

Along with these efforts, we need your help:

  • Wash your hands frequently and avoid touching your eyes, nose and mouth with unwashed hands.
  • Maintain good hygiene.
  • Limit your non-essential travel as much as possible, especially to locations with many people.
  • Limiting your contact with others is the best way to stay healthy.

If you think you might be getting sick, please stay home and contact your healthcare provider.

Visit Austin Public Health’s information page for up-to-date, detailed information: austintexas.gov/COVID19.

CapMetro Community Update

As a primary source of transportation for many in our community, CapMetro must address the COVID-19 situation while maintaining safe, critical transit services and a safe work environment.

PREVENTION & AWARENESS

  • We implemented enhanced daily cleaning procedures on March 2 for all CapMetro transit vehicles and facilities by applying a disinfectant to common hand contact areas such as poles and handrails, armrests, door handles and stop request buttons.
  • Safe hygiene messages developed by Austin Public Health were added to all CapMetro vehicles, and we’ve included these hygiene reminders at our bus and rail stop digital signs where available. CapMetro has also emphasized these messages on its social media channels.
  • While it is not logistically feasible to add hand sanitizers to hundreds of buses and thousands of stops, our customers and employees are encouraged to practice regular hand washing to reduce the risk of public spread.
  • We asked our customers to stay home if they are feeling sick and to follow guidelines from Austin Public Health.

RESPONSE MANAGEMENT

  • We activated an internal Coronavirus Task Force to provide around-the-clock assistance to the Capital Metro service area and can act swiftly should we be alerted to a case of coronavirus affecting our employees or service.
  • Our senior leadership team has met daily to prepare to address the evolving situation.
  • Additionally, we have been in discussion with transit industry leaders throughout Texas and nationally to ensure we are collaborating on best practices for monitoring the COVID-19 impact.
  • Capital Metro is working closely with Austin Public Health, and we are following its guidance on recent developments on COVID-19.

EMPLOYEE CARE & SAFETY

  • The health and safety of all personnel remains our primary concern. We continue to maintain safe, clean work environments.
  • All staff are being encouraged to stay home if sick.
  • CapMetro’s leadership team, management of contracted services and union leadership are working together to support any employee who needs to take sick time away from their duties or if we have to reduce service levels.
  • CapMetro has developed contingency plans for remote staffing and systems redundancy for operations and administrative functions as a part of our business continuity plan.

SERVICE IMPACTS

  • In coordination with The University of Texas, Capital Metro stopped running all UT Shuttle routes at 11 a.m. on Friday, March 13, and we will not run this service during Spring Break. We will continue to work with UT to adjust service based on campus activities.
  • CapMetro is in close coordination with centers that care for vulnerable populations. Therefore, MetroAccess clients who have questions specific to their service can review an informational question-and-answer update tailored to their needs at CapMetro.org/MetroAccess-FAQ

FUTURE CONSIDERATIONS

  • CapMetro will continue to analyze and modify its operations with guidance from Austin Public Health and the impact of personnel availability.
  • CapMetro has developed continuity of operations plans, and should there be a need to modify service or fare policies we will share these updates on our website, send to local media and publish to our MetroAlerts subscribers.


We thank you for your patience and support as we deliver critical transportation services for our community.