More People Are Riding CapMetro! 

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Our focus at CapMetro is on the customer. We serve the people of Central Texas and, to do the job right, we’ve got to provide a positive rider experience. 

That was the thinking behind our Cap Remap changes in 2018. We needed to give you a better ride, a more reliable ride for more people to try transitIf you need to get to work, we need to get you there on time. 

You’ve responded by taking us up on our offer of better service to the tune of a 4.5% increase in ridership for the year after Cap Remap. It’s continued with increases in the months since that anniversary too, with last month charting a better than 8% increase over September 2018!

That focus on the customer is also what’s driven a lot of what we’ve done over the past year or two: new bus shelters, better technology that powers our real-time data, more timely and accurate information and messaging to our customers, opening the new Westgate Transit Center … and the list goes on. 

In the coming year, you’ll see even more from us, with new Pickup service zones, more than 100 new bus shelters to provide better shade and protection from the elements and the new CapMetro App with its better experience. 

Thanks for your confidence in us. Thanks for making us a part of your daily experience. And, thank you for riding. 

So, About those MetroRail Delays …

flowersMetroRail riders — and probably anyone within regular earshot of MetroRail riders — have noticed that the service has had difficulty as of late keeping to its schedule. We apologize for any inconvenience this has caused and for the disruption to your plans. But let us try to explain what’s happening, what’s causing the delays and what we’re trying to do to remedy the situation.

First, the delays themselves.

Since January, MetroRail trains have experienced delays of anywhere between 5 and 45 minutes. It hasn’t happened every day, but often enough. And, once it starts happening, it’s difficult to get back on schedule, and so brief delays in the morning rush hour can turn into lengthier delays by the evening. The best thing to do is to use the Next Departure feature on the CapMetro App and on our website to determine when your train’s gonna be there.

But what’s causing all this, you’re asking yourself.

Well, here’s the deal … it’s not just one issue, unfortunately. The delays stem from two separate projects that are under construction at the same time. We’re building additional passing points along the MetroRail route that will enable us — once our Downtown Station is completed — to double the frequency and capacity of the service. We are also implementing a federally mandated positive train control system, which will ensure the long-term safety and security of the service.

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About the New CapMetro App Tools

app1What’s up with the new CapMetro App version? You’ll notice redesigned Trip Planner and Next Departure tools and some other new features:

Follow Your Trip

Unfamiliar with your bus route? After planning your trip, click current position to view your location on the map—follow yourself while you’re riding the bus.

New Maps

More maps than ever! You can now drop a pin, filter by Local, MetroRapid and MetroRail options nearby, or choose points of interest in your area including attractions, education and housing.

Continue reading “About the New CapMetro App Tools”