Introducing See Say Now to the CapMetro App

Keeping our community safe is a team effort, which is why CapMetro uses See Say Now to allow you to report suspicious activity during your ride directly from your phone. To make this process as easy and stress-free as possible, you can now report activities that are dangerous to our customers or our staff using your CapMetro App.

To submit a report, choose the “More” icon in the bottom righthand corner, then select “Report Public Safety Issue.”

In addition to the app, you may also submit a report using the See Say Now webform or via the Text-a-Tip feature to send your report to 512-488-4200.

Thank you for helping us keep the CapMetro community safe!

CapMetro Fare Initiatives Expand Equity in Austin

This month, Capital Metro launched two fare initiatives aimed at making transit even more accessible and easy to use. The first allows customers to add cash-to-mobile at participating retailers around Austin while the second is testing capping fares for low-income users. Our goal with these new features is that our services are equitable in both use and cost and to ensure that people who can least afford public transportation fares are not paying the most.

Cash to App

The CapMetro App now allows users to add cash for future fares at one of over 200 participating retailers including a number of 7-11, Dollar General, Family Dollar and CVS locations. This initiative helps to better serve customers who do not have a credit card, or would rather not use one, to purchase their tickets in the app by loading cash to a mobile wallet at a retail store without a fee. More retail stores may be added to the program over time.

Fare Capping

CapMetro believes that transit is an equity tool and this program aligns with that mission. The fare-capping program, which is currently in the testing stage running for six months from October through April, aims to help customers not pay more than $2.50 per day for Local Service (or $7 for Commuter) and makes riding with CapMetro simpler and more affordable in the long run!

Are you currently enrolled in Medicaid, CHIP, TANF or MAP? Sign up to join our pilot program and receive a free 31-day pass.

Stay up-to-date on CapMetro news by following us on Twitter, Facebook and Instagram and be sure to download the CapMetro App to take advantage of all our convenient features.

All Aboard Any of the Doors

CapMetro is launching a new all-door boarding pilot that’s intended to speed up your trips and let our riders take advantage of contactless payment options.

Customers using the CapMetro App can board their bus through the rear door and scan their digital pass with new onboard validators.

The pilot starts Wednesday, September 30 and will be active on Route 20 and Route 300 between 7 a.m. and 7 p.m.

We’ve had all-door boarding on our two MetroRapid routes since that service launched in 2014. But we have now begun to install the onboard validators on our MetroBus vehicles and will roll out the availability of all-door boarding moving forward.

The goal is to reduce wait times at each stop as customers board the bus and pay their fares or show their digital passes to the operator.

More People Are Riding CapMetro! 

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Our focus at CapMetro is on the customer. We serve the people of Central Texas and, to do the job right, we’ve got to provide a positive rider experience. 

That was the thinking behind our Cap Remap changes in 2018. We needed to give you a better ride, a more reliable ride for more people to try transitIf you need to get to work, we need to get you there on time. 

You’ve responded by taking us up on our offer of better service to the tune of a 4.5% increase in ridership for the year after Cap Remap. It’s continued with increases in the months since that anniversary too, with last month charting a better than 8% increase over September 2018!

That focus on the customer is also what’s driven a lot of what we’ve done over the past year or two: new bus shelters, better technology that powers our real-time data, more timely and accurate information and messaging to our customers, opening the new Westgate Transit Center … and the list goes on. 

In the coming year, you’ll see even more from us, with new Pickup service zones, more than 100 new bus shelters to provide better shade and protection from the elements and the new CapMetro App with its better experience. 

Thanks for your confidence in us. Thanks for making us a part of your daily experience. And, thank you for riding.