Capital Metro offers accessibility for everyone

Capital Metro is committed to providing all passengers safe and reliable transit.

That commitment absolutely extends to customers with disabilities. CapMetro complies with all applicable rules and regulations issued by the United States Department of Transportation and the Federal Transit Administration and makes modifications to its vehicles, policies and procedures to accommodate people with disabilities.

“Kneeling” buses are one accommodation. If it’s too hard to step up into the bus, the operator can physically lower the bus making it easier to step aboard.

Customers using wheelchairs or other wheeled mobility devices can board via a deployable ramp that allows riders to roll onto the vehicle. Some buses also have ramps that lower and lift passengers using mobility devices.

You may have noticed a bus operator assisting a passenger in a wheelchair or wheeled mobility device. What they are doing is securing the device with straps to ensure safety. Bus operators also help remove the straps when the passenger is ready to get off.

MetroRail trains and station platforms offer level boarding. There are special sections on MetroRail cars to accommodate customers with wheelchairs and wheeled mobility devices.

Please remember these marked areas in the front of the bus and trains are reserved for people who need extra time entering and exiting vehicles. That includes customers with disabilities and older adults. Always do the right thing and yield those seats to the folks who need them.

Accessibility isn’t just limited to the buses or trains. it is important that sidewalks and curb cuts be kept clear of obstacles like dockless scooters, bicycles and other impediments. Drivers also need to keep their eyes up at intersections and attentive to people in wheelchairs, pedestrians using mobility canes, and older adults in the crosswalk who might need extra time to get across the street.

Also know it is a crime to deface Braille on any signs at bus and rail stops. Defaced Braille prevents blind and low-vision passengers from getting the information they need to travel.

Austin is an inclusive city and CapMetro is part of the foundation of that inclusivity. All passengers should feel comfortable and confident riding on our buses and trains and traveling the city’s streets and sidewalks.

More information on the accessibility services CapMetro offers may be found at https://capmetro.org/accessibility.

ADAPT Adopt-A-Stop Unveiled Today

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Earlier today Capital Metro staff joined members of ADAPT in unveiling two newly adopted bus stops outside of the ADAPT offices, located at East 2nd and Chalmers.

ADAPT members kicked off the ribbon cutting ceremony by picking up litter in the area along Route 320. Members then officially adopted their stops with a ceremonial ribbon tearing.

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At the ceremony ADAPT Community Advocate and H.A.N.D. Board Member Nancy Crowther said, “We are excited to be representing the community because it’s very important to us, with accessible transportation. We also care about our community, that’s why we’re cleaning it up at our bus stop.”

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City/Capital Metro Partnership to Upgrade Accessibility at Bus Stops Throughout the City

Over the next five years, many Capital Metro bus stops will be receiving accessibility makeovers, thanks to an ongoing partnership with the City of Austin Public Works Department. Through this partnership, more than 170 bus stops were upgraded last year.

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This bus stop at Burnet Rd at Rutland is just one example of hundreds of the improved usability and mobility that is coming to bus stops around the city.

Today, City Council approved an amendment to the existing interlocal agreement between the two entities that extends the partnership for the next five years.  

Pending budget availability each year, Capital Metro will reimburse the City up to $10 million over the next five years to help upgrade Capital Metro bus stops to meet the highest standards of the Americans with Disabilities Act.

Public Works will manage the individual projects, which will be timed to coincide with other sidewalk or street work already planned whenever possible.  

“This collaboration is a great example of local tax dollars being spent wisely, with huge benefits for the community,” said City Councilman and Capital Metro Chairman Mike Martinez. “Incorporating bus stop improvements into already planned city projects just makes sense. It reduces staff time and paperwork, ultimately saving both the city and Capital Metro, time and money, while improving the walkability and accessibility of the city.”

Although all of our bus stops met the requirements of the ADA at the time they were constructed, we wanted to improve accessibility and meet the newest standards. Capital Metro launched a program in 2008 to upgrade stops with concrete landing pads, curb cuts, and in some cases, sidewalks. In 2008, two-thirds of bus stops needed some level of accessibility improvement. Today, about a third of the bus stops still need upgrades and will be addressed over the next five years. 

MetroAccess: Change is good

“You can’t expect to meet the challenges of today with yesterday’s tools and expect to be in business tomorrow.” 

That famous (but unattributed) quote is what I thought of when our MetroAccess staff gave a progress report to our operations and planning committee this month.

We have been systematically reinventing the service over the past two years, and the progress report showed dramatic improvements in terms of cost savings, consistency and quality of service. The biggest indicator is the improvement in our customer service metrics, which have been mostly exemplary for the past few months.

There’s one major change on the horizon, a new eligibility process, which will be implemented in November of this year. Here’s a video preview of that change:

I’ll go through all the changes and the compelling results in a moment, but first, a quick refresher on the service itself. MetroAccess is an on-demand, shared-ride, door-to-door service for people with disabilities who are unable to ride the fixed-route bus system. In the industry it’s called “paratransit” because it is a parallel service to the bus system.

The Americans with Disabilities Act (ADA) requires paratransit within ¾ of a mile of regular local bus routes. It’s also important to note that the existence of a disability does not qualify someone for this service. It’s how a disability affects your ability to use the fixed route bus system that determines eligibility.

Here’s a look at the changes and progress: Continue reading “MetroAccess: Change is good”