June Safety Month: Safety & Security

We’re serious about safety – and that includes making sure customers are safe on board our services and at CapMetro facilities. CapMetro is changing how we respond to calls and how to promote customer and staff safety. Our multi-pronged approach features:

  • Public safety ambassadors who serve as the primary contacts for customers and employees and respond to safety matters that do not require a police officer
  • On-staff social workers to respond to quality-of-life issues on the system and provide mental health first aid training to CapMetro employees
  • More security cameras and safety infrastructure on vehicles and at facilities for faster identification and handling of issues
  • Transit-focused police officers for specific instances when law enforcement is truly needed

And you can help. If you see something, say something. We have four ways for you to report disruptive, unsafe or suspicious behavior you may see on board our vehicles or at our facilities.

  • Use the CapMetro App and choose “More” to select “Report Public Safety Issue” to make a report. The app also allows you to call 911 directly in case of an emergency.
  • Download the See Say Now app (iOS and Android) and choose CapMetro under “Transit.”
  • Use this webform.
  • Use the Text-a-Tip feature to send your report to 512-488-4200.

We can all work together to make transit safer for everyone. Safety is our top priority not just for June Safety Month, but every month and every day.

This video follows our Public Safety Ambassadors for a day along the CapMetro system.

June Safety Month: Game Day Safety

Austin FC season is in full swing and CapMetro is a great way to get to the game. Getting to and from the game safely is the most important goal of the night! According to the U.S. Department of Transportation, someone is struck by a train at a highway rail crossing every three hours. Trains can’t stop quickly. A train that is traveling 55 miles per hour can take more than a mile to stop, even with an emergency application of the brakes.

Follow these tips to stay safe around train tracks:

  • Stop if you see flashing red lights.
  • Only cross at a designated public crossing.
  • Never walk around or behind lowered gates at a crossing.
  • Only cross if gate arms are up, lights have stopped flashing and bells have stopped ringing.

Be safe and be smart. If you are going to a game at Q2 Stadium, please look out for the flashing lights and rail crossing gate arms and NEVER trespass by walking along tracks outside of designated public crossings. Use sidewalks, even if it takes a bit longer.

Whether you take the train or bus, it’s important to stay alert amidst the festive atmosphere. It can be really easy to move and walk with the crowd but that doesn’t mean you’re protected from distracted drivers. Keep your head up and continue to look for traffic when the game is over. Don’t just spill into the street where you run the risk of getting hit.

If you are headed for some post-game festivities and have mapped your trek, make sure your eyes aren’t glued to your screen the entire time. Check your phone periodically and only when you’re safely on the sidewalk or a corner, out of the street.

Whether you take the train or bus, CapMetro is always a good choice for a safe ride.


Staying Safe this Summer!

Kick off the summer with a safe 4th of July celebration! We know that the warm weather is exciting but remember to stay safe while having fun. Here are a few tips to help you enjoy 4th of July and the rest of the summer in a safe and secure way.

Keep a distance. There are plenty of things to do outside. However, make sure you are still practicing social distancing by keeping at least 6 feet from other people. If you are going to celebrate, make sure you are taking care of yourself and those around you.

Wear a face covering. Austin-Travis County have recently implemented revised orders which include requiring businesses to enforce the use of face coverings among employees and visitors (with few exceptions). If you will be out in public, including riding CapMetro, remember to bring your face covering with you! We have a tutorial on how to make a face covering at home and tips on how to wear them.

Don’t drink and drive. Did you know that for more than 20 years, drivers with alcohol concentrations over the legal limit have been involved in about one-third of all traffic fatalities in the U.S? Have a plan before taking your first drink! Don’t drive a motor vehicle, bike or scooter if you are impaired. CapMetro offers fare-free service after 5 p.m. on Independence Day. Let us be your sober driver home.

At CapMetro we care about your safety! Let’s take care of each other by following health officials’ recommendations and being safe on the road.

Making a Safe Return to the Road

As our community continues to get back on the road during National Safety Month, we want to remind everyone to be safe while driving, walking and riding scooters or bikes. Preliminary estimates from the National Safety Council show that despite Americans staying home and driving less, the emptier roads have become more lethal in comparison to last year. In Texas, the number of roadway deaths in the first 3 months of 2020 increased by 6%. Whether it has been a while since you were outside, or you became used to traveling on emptier roads, follow these safety tips to ensure we all stay safe while traveling.

Drivers: Stay alert and on the lookout for pedestrians, people riding bikes or scooters, and CapMetro vehicles. Please slow down and obey speed limits, respect traffic signs, and avoid distractions.

When you approach railroads, be cautious. Stop, look both ways and listen for a train before crossing. Respect flashing red lights, do not drive around the lowered bar and never stop on the tracks. Remember to also stay alert for buses as they stop for passenger boarding.

Pedestrians and runners: As you exercise or walk outside, pay attention to your surroundings and traffic. Stay alert and make sure you can hear potential warnings from drivers or cyclists over the sound of your favorite song or podcast. If you are going to be in higher traffic areas, consider pausing the music to avoid any distractions. Wear brightly colored clothing to be more visible to vehicle and bus drivers, and always use crosswalks.

Scooter riders and cyclists: Wear a helmet and ride with the flow of traffic. Use bike lanes whenever available, and respect traffic signs and signals. Avoid any distractions such as using your phone or listening to music and podcasts. Stay alert for pedestrians and never use a scooter or bike when impaired.

June is National Safety month and CapMetro is your safe ride for any necessary trips. Stay healthy by practicing good hygiene, covering your face, keeping your distance from others in public and staying home if you feel sick in order to stop the spread of COVID-19. Let’s take care of each other and follow all safety tips!