Introducing See Say Now to the CapMetro App

Keeping our community safe is a team effort, which is why CapMetro uses See Say Now to allow you to report suspicious activity during your ride directly from your phone. To make this process as easy and stress-free as possible, you can now report activities that are dangerous to our customers or our staff using your CapMetro App.

To submit a report, choose the “More” icon in the bottom righthand corner, then select “Report Public Safety Issue.”

In addition to the app, you may also submit a report using the See Say Now webform or via the Text-a-Tip feature to send your report to 512-488-4200.

Thank you for helping us keep the CapMetro community safe!

CapMetro Joins Other Transit Agencies to Commit to Safe Return to Service

The American Public Transportation Association (APTA) is the national trade association for transit agencies. The group coordinates activities among a range of transit providers, offers education opportunities and provides resources on best practices.

In response to the coronavirus pandemic, APTA has surveyed transit users asking what they’re looking for from providers. In response, the association has asked transit agencies and users to support a set of four commitments each.

These commitments show riders what we are doing to ensure their safety and it asks them to play their parts, as well.

For Our Agency:                                                         For Our Customers:

Follow policies and practices based on official guidance from public health experts and agencies.Help riders of diverse ages, needs and abilities to feel safe by following official guidance from public health experts and agencies, and transit agency rules.
Keep transit vehicles clean, disinfected and maintained daily using EPA-approved disinfectants and accepted industry practices.Ask riders to wear face coverings, use hand sanitizer or disinfecting wipes, and minimize touching common surfaces wherever possible.
Communicate timely information about changes in service, and high-density routes and vehicles.Help riders practice physical distancing with other passengers and operators, and make informed choices based on timely information.
Require transit personnel to use face coverings and PPE, and to take leave at the sign of illness or possible exposure to the coronavirus.Request that passengers assess their own health before using transit and to avoid transit if ill or possibly exposed to the coronavirus.

“From the start, the Capital Metro family, using appropriate guidelines, has been laser focused on ways to protect our employees, service providers, customers and communities from the transmission and spread of COVID-19,” says CapMetro VP of Risk and Safety Gardner Tabon. “Our pledge to this international effort further demonstrates Capital Metro’s commitment to continue to keep transit a safe and practicable option.”

To learn more about CapMetro’s services, see our Return with CARE page.

Be Patient and Stay Safe: Vehicle and Pedestrian Rail Safety 

Did you know that, according to the National Highway Traffic Administration, a person or vehicle is struck by a train at a highway rail grade crossing every four hours? Trains can’t stop quickly. A freight train that is traveling 55 miles per hour can take more than a mile to stop, even if an emergency application of the brakes is applied.

 

In 2019, Texas ranked as the state with the most collisions in the U.S. with a total of 251 highway-rail grade crossing collisions. As a result, 31 people lost their lives and 123 were injured. Never try to beat a train! Follow these tips to stay safe and help us reduce the number of incidents at rail crossings:

  • Stop if you see flashing red lights
  • Only cross at a highway-rail grade crossing
  • Only cross if gate arms are up, lights have stopped flashing and bells have stopped ringing

In 2019, the state of Texas also ranked as the state with the second highest pedestrian rail trespassing casualties with a total of 100, out of which 44 lost their lives and 56 resulted in  injuries. If you are walking near a train, remember:

  • Only cross at a designated public crossing. Crossing at any other place is trespassing, illegal and dangerous
  • Never walk around or behind lowered gates at a crossing
  • Only cross if gate arms are up, lights have stopped flashing and bells have stopped ringing
  • Look both ways before crossing tracks

Don’t become part of the statistics. Follow these tips and help us reduce the number of highway-rail grade crossing collisions and trespassing casualties. Remember, be patient and stay safe!

Pedestrian Rail Safety

Operation Lifesaver, the national rail safety education nonprofit, will celebrate Rail Safety Week from September 22-28. In honor of that, we’ll spend the month of September, sharing safety tips and recommendations to Austin’s pedestrians and drivers to travel safely and effectively.

Let’s raise rail safety awareness together not just in September, but all year long to make our commute even safer; so whether you’re on foot, or behind wheels, these tips will help us all travel safely and efficiently.

Austin is such a great city for walking, so we’d like to kick off our rail safety efforts with our foot travelers. The most basic tip when crossing pathways: only cross at the marked crosswalks. Make sure to keep an eye on the signs and safety signals. If you avoid distractions, like your phone, music or conversations, then you can avoid accidents. It’s that easy!

Now, we know a good selfie will get you the most likes but, there’s no such thing as a selfie to die for. Railroad tracks aren’t the place for pictures. It’s not safe to take selfies or photos on the tracks. And remember, it’s illegal and dangerous.

As a pedestrian, you have to stay alert — always! Remember that when you’re approaching train tracks, you have to stop and look both ways. Just like Mom taught you but with one more step: listen. Make sure you listen for incoming trains before crossing. Just remember: stop, look and listen!

This September, keep a lookout for our tips and tricks dedicated to Rail Safety. At Capital Metro, your safety is our priority!