CapMetro Fare Initiatives Expand Equity in Austin

This month, Capital Metro launched two fare initiatives aimed at making transit even more accessible and easy to use. The first allows customers to add cash-to-mobile at participating retailers around Austin while the second is testing capping fares for low-income users. Our goal with these new features is that our services are equitable in both use and cost and to ensure that people who can least afford public transportation fares are not paying the most.

Cash to App

The CapMetro App now allows users to add cash for future fares at one of over 200 participating retailers including a number of 7-11, Dollar General, Family Dollar and CVS locations. This initiative helps to better serve customers who do not have a credit card, or would rather not use one, to purchase their tickets in the app by loading cash to a mobile wallet at a retail store without a fee. More retail stores may be added to the program over time.

Fare Capping

CapMetro believes that transit is an equity tool and this program aligns with that mission. The fare-capping program, which is currently in the testing stage running for six months from October through April, aims to help customers not pay more than $2.50 per day for Local Service (or $7 for Commuter) and makes riding with CapMetro simpler and more affordable in the long run!

Are you currently enrolled in Medicaid, CHIP, TANF or MAP? Sign up to join our pilot program and receive a free 31-day pass.

Stay up-to-date on CapMetro news by following us on Twitter, Facebook and Instagram and be sure to download the CapMetro App to take advantage of all our convenient features.

Cap-tivities with Javier!

Cap-tivities Issue 5 is equal parts groovy and spooky thanks to our javelina friend Javier! Though he considers the world his “home” and follows his favorite bands around the country in his VW bus, he spends most of his days in Austin and uses CapMetro to get around to protect Mother Earth.

Javi is getting ready for Halloween and bringing you along for the ride with a spooky color-by-number, a costume party cut-and-play, spider web mazes and so much more!

Are you ready for a “hallow” lot of fun? Click here to download Cap-tivities Issue 5!

Be sure to use #captivities and tag CapMetro on social media to share in the fun!

Facebook = Capital Metro

Twitter = @CapMetroATX

Instagram = @CapMetroATX

Check back next month for a new friend and even more fun activities!

See How CapMetro Rides with Care During COVID-19

Just like getting you where you need to go, we are navigating COVID-19 with care. CapMetro has adapted to the pandemic with enhanced safety and cleaning measures to help you ride without adding extra stress to your trip. Find out more how we’re riding with care.

How CapMetro is addressing COVID-19 safety concerns:

  • Electrostatic cleaning. This advanced cleaning process sprays electrostatically charged mist throughout the vehicle to ensure surfaces are sanitized.
  • Physical distancing protocols. In addition to adding plexiglass around the operator and signage prompting riders to “skip a seat,” schedules have also been adjusted to increase service and to help reduce the number of riders per trip.
  • Cashless payment. The CapMetro App allows you to pay for passes with the in-app digital wallet or using Apple Pay or Google Pay without having to exchange physical money.
  • Masks for staff and riders. While we encourage you to always remember your mask when leaving the house, CapMetro has them available in case you forget. Face coverings are required for all riders and staff on CapMetro buses and trains.
  • Vinyl seat upgrades. In addition to our new cleaning technology, we are upgrading our seats from fabric covers to vinyl, making them easier to clean.
  • Crowded vehicle alerts. Coming soon, our Trip Planner feature on mobile and web will provide alerts for “Crowded Vehicles” (over 50% capacity) to help you plan a safe trip.

How you can ride safely during COVID-19:

  • Wear a mask when riding and waiting to ride*
  • Follow physical distancing measures by skipping a seat
  • Avoid riding at peak times catch an earlier or later trip when possible
  • Download the CapMetro App to use cashless payment for your passes
  • Stay at home if you’re feeling sick or experiencing any symptoms of COVID-19

*If you have a disability that affects your ability to wear a face covering, please contact Martin Kareithi, our program manager of accessible services, to request a reasonable modification. Call 512-389-7583 or email martin.kareithi@capmetro.org.

Click here to find more information about our COVID-19 response, along with up-to-date schedule changes. We look forward to seeing you on your next ride!

Cap-tivities with Saurio!

We’re celebrating back-to-school with a brand new issue of Cap-tivities! This month, our dinosaur stylish friend Saurio is bringing you dino-size fun with activities like a color-cut-play matching game, word puzzles and a tricky I Spy that will really test your eyes.

Saurio, a Shuvosaurus dinosaur from East Austin, will need your help getting around this issue of Cap-tivities because his short arms make it difficult to pick up the crayons!

Click here to download Cap-tivities Vol. 4

Be sure to use #captivities and tag CapMetro on social media to share in the fun!

Facebook = Capital Metro

Twitter = @CapMetroATX

Instagram = @CapMetroATX

Check back next month for a new friend and a Halloween-themed issue of Cap-tivities!

All Aboard Any of the Doors

CapMetro is launching a new all-door boarding pilot that’s intended to speed up your trips and let our riders take advantage of contactless payment options.

Customers using the CapMetro App can board their bus through the rear door and scan their digital pass with new onboard validators.

The pilot starts Wednesday, September 30 and will be active on Route 20 and Route 300 between 7 a.m. and 7 p.m.

We’ve had all-door boarding on our two MetroRapid routes since that service launched in 2014. But we have now begun to install the onboard validators on our MetroBus vehicles and will roll out the availability of all-door boarding moving forward.

The goal is to reduce wait times at each stop as customers board the bus and pay their fares or show their digital passes to the operator.

Cap-tivities with Gracklynne!

Here we are with the latest edition of Cap-Tivities. And this time, Gracklynne graces our cover! (Doesn’t she look great?)

Open it up and you’ll see:

  • Word searches
  • Mazes
  • Capy playing dress up
  • A new tattooed friend!
  • Armie Dillo gettin a bit zen!!
  • And much more!!!

We hope you enjoy it and keep busy without going stir crazy. Let us know when you’re done with your completed puzzles and colored masterpieces by tagging @CapMetroATX in your social posts and using the hashtag #captivities.

Thanks! Stay safe, wear a mask and have fun!

Cap-Tivities Vol. 3 Download

Facebook = Capital Metro

Twitter = @CapMetroATX

Instagram = @CapMetroATX

CapMetro and the Pandemic: July Dashboard

Capital Metro has responded to the coronavirus pandemic with care and dedication to our community.

In the past five months, we’ve provided nearly six million essential trips, delivered more than 550,000 meals to those in need and provided Wi-Fi service in 10 different locations throughout the area.

Check out our July COVID-response Dashboard to see all that we’ve done since mid-March.

CapMetro & the Pandemic

COVID Response_JuneIn response to the pandemic, CapMetro has worked around the clock to serve the the Austin community and to promote public health. That’s included implementing several measures to ensure the safety of our staff and customers, providing more than 3.6 million trips since the start of quarantine and providing support for vulnerable community members in need.

Staff and Customer Safety

To keep our operating staff and the public safe, we provided staff with gloves, masks and hand sanitizer and required everyone to wear a mask when at CapMetro facilities or riding our services.

Providing Essential Service

  • CapMetro provided 3.6 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served 70,000 critical trips for MetroAccess customers.
  • Provided service to more than 250 homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

Meal Deliveries 

Our partnerships with H-E-B, Good Apple and Farmshare Austin provided nearly 475,000 meals to vulnerable members of the Austin community through June.

Doing our Part During the Pandemic

COVID ResponseIn response to the COVID-19 pandemic, CapMetro has worked around the clock to promote public health and help the Austin community. In the past two months we’ve implemented several measures to ensure the safety of our staff and customers while riding our vehicles, and we provided support for vulnerable community members in need.

To go the extra mile for safety we: 

  • Hired 50 part-time cleaners to clean and sanitize buses throughout the day.
  • Implemented temperature scans at the entrances to our buildings.
  • Provided face coverings for customers in need of one.
  • Adjusted our service schedule.
  • Enforced rear-door boarding to minimize contact between operators and customers.
  • Encouraged social distancing with “skip-a-seat” signs on our vehicles and sidewalk decals at bus stops and transit facilities.

Meal Deliveries 

We partnered with H-E-B, Good Apple and Farmshare Austin to provide 170,000+ meals to vulnerable members of the Austin community.

Staff Safety and Benefits 

To keep our operating staff safe we provided them with gloves, masks and hand sanitizer and we implemented a three-week supplemental leave in addition to paid time off. This applies to staff members who get sick themselves or for those who have family members who need to be taken care of.

Providing Essential Service

  • CapMetro provided 1.3 million necessary trips to grocery stores and medical centers for people traveling to work an essential job.
  • We served critical trips for MetroAccess customers.
  • Provided service to homeless individuals.

We are so grateful for all of our frontline workers and staff who worked vigorously to serve our community and keep our services safe! We will continue putting the safety of our staff and customers first as we move ahead.

 

Stay Well & Ride Safe

COVID-Banner

CapMetro responded quickly to the COVID-19 pandemic and has implemented several measures to protect our staff and support the goal of maintaining public health. As the state begins to relax our stay-at-home restrictions, your actions are vital to help stop the spread of COVID-19 and maintain public safety on CapMetro vehicles. We’re asking customers to continue to act responsibly to protect themselves, their families and the community at large.

To help prevent the spread of COVID-19, we need your help:

  • Wear a face covering: This is required for all customers riding CapMetro vehicles.
  • Maintain safe social distancing when waiting at a transit facility and boarding a vehicle.
  • Practice good hygiene. Wash your hands for at least 20 seconds
  • Continue rear-door boarding.
  • Maintain safe social distancing when possible while riding CapMetro.
  • Stay home if you can.
  • If you feel sick, please stay home and do not use CapMetro services.

CapMetro strongly recommends you take these extra safety precautions to protect your health and the wellbeing of others. We’ll get through this, but we have to work together and do what we can to help others.

If you choose to ride CapMetro vehicles, please make sure you are considering what is best for the safety of you, your family and your community. Let’s practice these safety measures so we can all return to a more normal life soon.