One of the ways Capital Metro ensures that our system is accessible is by providing paratransit—parallel service—for those in our community whose physical or cognitive abilities limit functional use of our fixed route bus system. It works like this: once a person is enrolled in the program (information from the customer and a qualified professional, such as a doctor or caseworker, help us determine eligibility for the program), he can schedule trips on the Internet or by phone. MetroAccess will pick him up and drop him off at his destination. It costs customers $35 per month for unlimited rides with a monthly pass.
MetroAccess drivers collectively make about 2,000 trips each day. Two of those drivers are Ted Ward and Tito Hernandez. They both began working at Capital Metro in 1991. When I met with them last week, neither of them was aware that Monday was the 20th anniversary of the ADA. In a way, they’re celebrating the ADA everyday in the course of their jobs. Ted says, “MetroAccess is a great system because people can get around—go to the theaters, dinners on Friday nights—just like everyone else.” That’s the spirit of the ADA, equal access.
Tito and Ted recounted many stories of customers who left a lasting, positive impression on them about living a positive life and having a grateful heart. Once, a customer and her five-year old daughter were riding in Ted’s van, and when they reached their destination, the daughter kissed his cheek and said, “Thanks for taking care of us.” Continue reading “MetroAccess Drivers Making a Difference”