A few words about productivity…

In the transit business, one of the most common ways to evaluate how well a route is doing is by measuring its productivity. There are several ways to measure a route’s productivity, such as cost per rider, riders per mile, etc. One measure that we use often around here is riders per hour, which is the number of people that ride a route per hour of service provided. For example, if 30 passengers ride a route that operates for two hours, the productivity is 15 passengers per hour.

So, what are Capital Metro’s most productive MetroBus routes?

1) Route 1L/1M (39 passengers per hour) – Continuously ranks 1st or 2nd in terms of productivity, which is one of the reasons why Lamar Boulevard, Guadalupe Street and South Congress Avenue were selected as the alignment for our first MetroRapid route.
2) Route 300 (37.5 passengers per hour) – Connects North Lamar Transit Center and South Congress Transit Center and serves many ridership generators including MetroRail stations, Reagan High School, multiple HEB grocery stores, and a Walmart.
3) Route 20 (37.1 passengers per hour) – Serves the very busy and growing Riverside corridor, as well as Manor Road.
4) Route 331 (36.7 passengers per hour) – Operates between ACC Riverside and Westgate Mall, mostly along Oltorf. ACC Riverside and Travis High School are major ridership generators. When they are in session, Route 331 can outperform Route 1L/1M.
5) Route 325 (35 passengers per hour) – Connects the densely populated Rundberg corridor with two shopping areas: Northcross Mall and the Walmart Shopping Center at Rutherford. It also has the highest percentage of Spanish-speaking passengers by far (44%).
6) Route 7 (33.8 passengers per hour) – Experienced ridership growth after it was extended to the St. John’s neighborhood in August 2010. Also serves the Dove Springs area in southeast Austin.

Did you notice that half of the highest performing routes listed above are local routes serving downtown and the other half are crosstown routes bypassing downtown? This reflects people’s changing travel patterns. Not everyone works, shops, or seeks medical services in downtown anymore. The implementation of Capital Metro’s ServicePlan 2020 has done a good job of meeting these changing patterns and improving overall productivity on our bus routes.

Service planning doesn’t only pay attention to our most productive routes, we also monitor the least productive routes. We then evaluate ways to improve productivity including rerouting, restructuring with surrounding routes, changing frequency or hours of service. To get a better idea of how we evaluate routes and make changes, check out the recording of our Service Standards & Guidelines and Spring Service Analysis webinars.

See you on the bus.