Winter Storm 2021 After-Action Report

CapMetro played a critical role in supporting our community during the unprecedented winter storm last February. Our team, in particular our frontline team members, ensured that our neighbors had access to warmth, water, food and critical transportation. In addition to taking care of our neighbors during this emergency, we took care of each other, feeding, warming and providing water to members of the CapMetro family who needed them.

It is our honor and responsibility to serve in such a critical role when our community needs us the most.

We always seek opportunities to review our processes, identify lessons to be learned and continually improve the way we operate in the future. As part of this commitment, CapMetro undertook a review of where we excelled and where we could have done better in our response to the storm. The after-action review includes more than 80 recommendations that will increase our ability to support our community and each other during times of emergency and disaster.

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