Our focus at CapMetro is on the customer. We serve the people of Central Texas and, to do the job right, we’ve got to provide a positive rider experience.
That was the thinking behind our Cap Remap changes in 2018. We needed to give you a better ride, a more reliable ride for more people to try transit. If you need to get to work, we need to get you there on time.
You’ve responded by taking us up on our offer of better service to the tune of a 4.5% increase in ridership for the year after Cap Remap. It’s continued with increases in the months since that anniversary too, with last month charting a better than 8% increase over September 2018!
That focus on the customer is also what’s driven a lot of what we’ve done over the past year or two: new bus shelters, better technology that powers our real-time data, more timely and accurate information and messaging to our customers, opening the new Westgate Transit Center … and the list goes on.
In the coming year, you’ll see even more from us, with new Pickup service zones, more than 100 new bus shelters to provide better shade and protection from the elements and the new CapMetro App with its better experience.
Thanks for your confidence in us. Thanks for making us a part of your daily experience. And, thank you for riding.