Capital Metro is committed to providing all passengers safe and reliable transit.
That commitment absolutely extends to customers with disabilities. CapMetro complies with all applicable rules and regulations issued by the United States Department of Transportation and the Federal Transit Administration and makes modifications to its vehicles, policies and procedures to accommodate people with disabilities.
“Kneeling” buses are one accommodation. If it’s too hard to step up into the bus, the operator can physically lower the bus making it easier to step aboard.
Customers using wheelchairs or other wheeled mobility devices can board via a deployable ramp that allows riders to roll onto the vehicle. Some buses also have ramps that lower and lift passengers using mobility devices.
You may have noticed a bus operator assisting a passenger in a wheelchair or wheeled mobility device. What they are doing is securing the device with straps to ensure safety. Bus operators also help remove the straps when the passenger is ready to get off.
MetroRail trains and station platforms offer level boarding. There are special sections on MetroRail cars to accommodate customers with wheelchairs and wheeled mobility devices.
Please remember these marked areas in the front of the bus and trains are reserved for people who need extra time entering and exiting vehicles. That includes customers with disabilities and older adults. Always do the right thing and yield those seats to the folks who need them.
Accessibility isn’t just limited to the buses or trains. it is important that sidewalks and curb cuts be kept clear of obstacles like dockless scooters, bicycles and other impediments. Drivers also need to keep their eyes up at intersections and attentive to people in wheelchairs, pedestrians using mobility canes, and older adults in the crosswalk who might need extra time to get across the street.
Also know it is a crime to deface Braille on any signs at bus and rail stops. Defaced Braille prevents blind and low-vision passengers from getting the information they need to travel.
Austin is an inclusive city and CapMetro is part of the foundation of that inclusivity. All passengers should feel comfortable and confident riding on our buses and trains and traveling the city’s streets and sidewalks.
More information on the accessibility services CapMetro offers may be found at https://capmetro.org/accessibility.