Cap Remap Explainer: FAQ Edition 

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Cap Remap is coming in just a few more days. After two years of planning, months of preparation and a couple of weeks at bus stops throughout our bus network — we’ve talked to more than 7,600 of you, face to face — it’s nearly here. 

In that time, we’ve heard some questions from y’all about how we came up with the plan and why. We’ve answered them as best we could, but we also wanted to gather a few persistent questions in one place to provide you answers. 

Before we get to them, however, we wanted to make sure you’re aware that we are developing pilot programs that might serve some of the areas discussed below that aren’t best served by regular bus service using large, 40-foot buses. It’s not certain what form that will take, but please stay tuned for more info as the pilots are announced. 



Why won’t the Route 10 go into Hancock Center anymore? 

In order to provide reliable and frequent service on Route 10, we changed the approach to serving Hancock Center so that the bus will stay on Red River instead of driving into the shopping center itself. In the past, this wasn’t possible because there wasn’t a way for our customers to safely cross Red River, but now there’s a pedestrian beacon that customers can use to stop traffic and safely cross the street. It will be a longer walk to Red River than to the current bus stop inside the shopping center. However, the walk from the store to the street is similar in distance to how we serve every other H-E-B location in Austin. In addition, the time it takes to enter the parking lot and travel back to the street would prevent the new Route 10 from providing the frequent and direct service the majority of our customers have requested. 

Does Cap Remap serve low-income and minority communities better than the current network? 

Yes. An independent third party conducted an equity analysis of the Cap Remap service changes, and the Federal Transit Authority subsequently reviewed that analysis. The FTA found that, across the entire system, Cap Remap “substantially improved service for minority and low-income individuals.” The total minority population within 5 minutes of a bus stop with High-Frequency service will increase from 60,000 currently to 110,000, and while less than 1 percent of our existing customers will be farther than a 10-minute walk to transit service, 80 percent will have access to High-Frequency service (compared to 50 percent currently). 

Capital Metro takes seriously the need to consult the community and consider feedback when making changes to our services. Throughout this process, Capital Metro listened to our customers’ requests that some service be maintained, and in many areas (though not all), some level of service was restored. 

Why are you eliminating the Routes 21/22? 

Among Austin’s oldest routes, the 21/22 is essentially one route. The 21 Exposition operates in a clockwise direction, and the 22 Chicon runs counterclockwise along the same route. That route stretches from Exposition in the west to Robert Martinez and Chicon in the east. It runs as far south as Holly and as far north as 38th & ½. 

Most of those areas support transit service, and Cap Remap provides that. It’s just that the exact routing of the 21/22 doesn’t make much sense anymore. The east/west service can be provided by Routes 1718 and 335, all of which will operate every 15 minutes, 7 days a week, as opposed to the 21/22’s 30-45 minute frequencies. The north/south service is replaced on the east side of the city by the new Route 322 Chicon/Cherrywood. 

Frequent Routes 18 (from Lake Austin to Enfield) and 335 (from 35th to Westover) will serve Exposition, but there will be a stretch of the road without direct service. Customers will have longer walks to their bus stops under Cap Remap than they do currently. But that portion of the 21/22’s route features comparatively low ridership.

Route 240 serves a hospital. Why are you ending it? 

This was another case of Cap Metro needing to make tough decisions about where to use our limited resources. In order to provide strong, reliable and frequent service to so many different corridors and to such a large percentage of our customers, we needed to redirect some service away from low-ridership routes. Route 240 Rutland serves the North Austin Medical Center near Parmer and MoPac. But not a lot of people use that particular portion of the route (about 25 a day). 

These decisions are made using research and data, and we don’t do so lightly. Capital Metro receives funding from your taxes, and it’s necessary that we use that money in a way that delivers strong and reliable service to the most people. Cap Remap does that.

As always, if you’ve got further questions, leave them here in the comments, and we’ll try to answer them the best we can. Or you can email or call the GO Line at 512-474-1200.

19 thoughts on “Cap Remap Explainer: FAQ Edition 

  1. Julie Moore

    What Cap Metro did not understand about eliminating the 21/22 is that is cut off 35th St to Lake Austin Blvd. Many people worked in that area and depended on that service.

    1. Capital Metro

      All of these decisions were made after doing a lot of research and public outreach. To serve those customers who do rely on transit in that area, Capital Metro is partnering with Ride Austin to connect riders to those two bus stops. We announced this pilot program Wednesday, May 30 and will have more details available in the coming days. /PJP

      1. Robin

        Listening to us and our needs would not have elminated routes we were actively using. Or made it so physically dangerous with heat and no shelters.

  2. Brandon

    The 17 route is changed so drastically that now I don’t have a way to work / school & several Capital Metro employees that I’ve talked to don’t have a way to work. Thanks to this, I, as well as many, many other people, can’t get to where we’re going!!!

  3. Rodney Sutton

    I’m at the atc and I’m supposed to be at work at 0700 hrs. Well with this new schedule it will cause me to be over an hour wait. You guys should of left well enough alone. I’m on the 271 and it has more then 40 people on the bus. Look at your cameras.

  4. Amy

    Changing midtown commons, a small residential apartment community, into a bus depot was a horrible decision. My apt faces where several buses now park (with loud engines running) and I can no longer enjoy my peaceful apartment and outside space. I’m listening to buses come and go, their loud break and air noise, the completely unnecessary honking- and the fumes are unacceptable! And at all hours! This is an outrage. Everyone here is angry. Thanks to this, I have to move at great expense and upheaval. No one has returned my calls nor the apt mgmt office calls to cap metro mgmt- all this without even any notice whatsoever.

    1. Listener1947

      Thanks for the satire. If the Midtown Commons you’re talking about is the Midtown Commons off of Lamar, then everyone should know that Midtown Commons was built as a Transit Oriented Development around a transit hub. The area where the buses park was originally designed to be an area where buses park; it’s right across from the Metro Rail stop. Cap Metro is finally using the area as it was intended to be used.

      None of this is a secret. It’s been written about on web sites and in the paper press for at least a decade. Amy, if you are for real and you didn’t know any of this, perhaps you’ll understand why neither the apartment management nor Cap Metro management are particularly sympathetic to your complaint.

  5. Jason

    I am a dialysis patient living at Wickersham and Oltorf and
    not allways able to walk the distance needed to get to the
    buses used to get to my destinations. The 20 needs to be
    returned to the wickersham and oltorf area. With the 20
    I’ll be able go where I need to with out the excessive walking

    1. Capital Metro

      The new Route 310 serves Oltorf and Wickersham. It serves the Walmart at Ben White & I-35 and the South Congress Transit Center as it heads west, and ACC Riverside heading east. It also connects to High-Frequency Routes 7, 20 & 300, as well as Route 228 (which serves the VA Clinic). So, your connections are still available in all likelihood, though you may have to transfer from one bus to another.

      Hope this helps. /PJP

      1. Jason

        To bad they only run till 10:30,I get off work at 11 PM. And I should not have to wait till after midnight to get home on the 483. The 20 should be
        returned to the Wickersham and Oltorf area.

  6. Robin

    Gee thanks for going out of the way to eliminate covered shelters all along my trip.. getting heatstroke is really enjoyable. I’m sure a lack of shelters is really going to raise your levels

  7. Robin

    What on Earth is your fixation with making disabled and or eldelrly passengers walk extreme distances esp in heat wave?? Shameful!!

    1. Robin

      Instead of blowing all that money could have just extended 803 and combined express into the 983. Longer one needs to run btw lol used revenue from that to fund other improvements

  8. Adam gonzales

    The remap is a disaster. Taking away the 331 left a lot of people inconvenienced. Taking 331 was a straight shot to get to a lot of places. Now instead of taking one bus to get somewhere . We have to take too.and do a lot of walking on top of that. Also taking away the 100 .now instead of two stops. There’s eleven stops. Rerouting the 20 has caused people a lot of problems too. Cap metro should’ve left lots of the routes alone.for a lot of the places to get to now. I just went from one bus to three buses or more in some cases.

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