Beginning, June 7th, riders on five Local Routes, 7 Duval/Dove Springs, 20 Manor/Riverside, 300 Govalle, 325 Ohlen and 331 Oltorf, will experience more frequent service each Monday through Saturday. The new High-Frequency Routes will help to create more reliable bus service and reduce wait times at stops.
Why were the routes chosen? Why is developing a High-Frequency Network important?
Simply put, Capital Metro has invested in these five routes based on their ridership, productivity and coverage. The agency weighed a variety of well-researched information to form the new High-Frequency Network, including:
- Enhancing service to the densest population and employment areas exhibiting the most transit use;
- Focusing frequency enhancements on the top 10 Local routes in Capital Metro’s bus system because these routes carry 50% of daily ridership;
- Allowing access to majority of the population within Capital Metro’s service area by creating more connections between Local routes and MetroRapid, which bisects the center of Austin;
- Complementing the existing system and encouraging more leisure-based, non-commuter use through increased frequency of a “core” route network;
- Responding to ServicePlan 2020 recommendations for a “growth” scenario;
- Developing programs to address population growth in the city and region;
- Phasing the program to account for managed growth of the transit system, with consideration given to resources like facilities and equipment; and
- Reaching out to our future riders: Millennials; nearly 70 percent of Millennials use multiple travel options more than several times a week and many of them don’t own a car (APTA Transit News, 2013).
Does frequency matter?
Research shows that when wait times are 15 minutes or less, riders report not needing schedules and feel more confident about getting to their destinations in a timely manner. Wait times longer than 15 minutes, however, require more planning and result in increased rider anxiety. Studies show that riders perceive the time that they spend waiting for the bus is longer than it actually is—nearly twice as long—and longer than any other part of their trip, including the time it takes to walk or bike to the bus stops, or even ride the bus to their destinations!
In an effort to reduce riders’ anxiety—and exposure to the hot Texas sun—Capital Metro has pared down the wait. On weekdays, Routes 7, 300, 325 and 331 will run every 15 minutes from 7 a.m. to 7 p.m., and every 20 minutes from 7 p.m. to 10 p.m. Route 20 will run every 20 minutes during the same time period. On Saturdays, Routes 7, 300, 325 and 331 will run every 20 minutes on Saturdays from 10 a.m. to 7 p.m.
This way, our riders can get out and spend more time doing things they enjoy.
- 7 Duval/Dove Springs connects with Walmart Norwood, Highland Mall/ACC, UT and HEB William Cannon;
- 20 Manor/Riverside connects with ACC Riverside, UT, Texas School for the Deaf and Auditorium Shores;
- 300 Govalle connects with North Lamar Transit Center, Highland Mall/ACC and South Congress Transit Center;
- 325 Ohlen connects with two Walmarts (Norwood and Northcross), Hopdoddy and Alamo Drafthouse; and
- 331 Oltorf connects with ACC Riverside, Westgate Shopping Center and Brodie Oaks Shopping Center.
Think another route should be more frequent?
Capital Metro reviews its services three times a year, analyzing performance and proposing potential adjustments to make improvements. As part of this process, we consider the public feedback we’ve collected prior to each change. Going forward, we will explore increasing frequency on additional routes, according to criteria like a route’s ridership, productivity and coverage.