New App Helping Austinites On-The-Go

Capital Metro now offers a 100% FREE mobile app. It keeps your commute efficient with a Trip Planner, schedule times, service alerts and more–right at your fingertips!

Best of all, now you can purchase fares from the palm of your hand. That’s right! We’ve enabled this new feature TODAY. Now, you can take a sneak-peek of this fare purchasing feature and enjoy the full-capability of the Capital Metro app.

Use the Capital Metro app in FIVE EASY STEPS!

Step 1: Using your smartphone, easily locate the Capital Metro app by Bytemark in the App Store ( or Google Play (

Look for some screen images that look like these:

Download the app for FREE!!

Step 2: Use this blue and green homescreen to navigate throughout the mobile app to reach: Schedules, Routes/Maps, Event info, Advisories and More Info.

Click the bottom row of the screen to navigate back to home, Buy Passes, Use Passes or change your profile settings.

Step 3: Buy Passes by clicking the shopping cart icon at the bottom, which will take you to this screen:

You will see the options to purchase either Local or Regional Passes. Tap the green plus circle to add the fare to your cart.

Step 4: Use Passes

When you are ready to board the bus or train and validate your fare, click the ticket icon at the bottom bar to Use Passes.

A screen like the one above will show up where you will see which passes you have available to validate. Simply tap on the pass you’d like to use and choose: “Use Selected Passes” at the bottom.

Tickets are available immediately after purchase, but once you activate your fare, the clock is ticking on the expiration date. Activate your fare just prior to boarding.

Step 5: As you are boarding, show the validate fare screen to the bus operator or train fare platform inspector. The validated screen will look like this:

The fare you have selected and amount will be shown on-screen along with the time and date of expiration. You bus operator or the fare inspector on your train may ask you to touch the screen as a security measure. Touching the screen will activate a visual change to the screen indicating a valid fare.

That’s it! Using the Capital Metro app is easy!

A few tips to keep in mind:

– The mobile app will only be available during a specific piloting phase until November 24.

– Capital Metro will not offer refunds for fares purchased via the app.

– Please call customer service for problems loading the app at (512) 474-1200 available: M-F 7 a.m. to 8 p.m., Saturday 8 a.m. – 5 p.m., Sunday 8 a.m. – 5 p.m.

– If you have more questions check out our app FAQ section.

8 thoughts on “New App Helping Austinites On-The-Go

  1. It would be really nice if an app allowed for favorite locations (which the user could save and/or label) and also the use of current location.

    Will CapMetro ever offer real-time bus schedules, so people can see if their bus is early or late? My bus is extremely inconsistent.

  2. Pingback: Capital Metro’s Taking you to the Turkey Tomorrow! « Capital MetroBlog

  3. In 12/2015 the blasted app still doesn’t work half the time, atleast in Android 4.4 (or more recent). Someone said they can’t even get it to work in Android 6. You get taken through an extremely long, roundabout process when you may want to buy a ticket right now to get a bus – but that’s another problem. Cap Metro doesn’t maintain nor take your payments on this app. FINALLY you get taken to an add payment method screen, but the fields all load on top of each other, and after you manage to fill them all in, clicking “next” to get from field to field (if you started with your card number and didn’t go immediately to the last field), you click “Done”, and the application freezes – and you have to go into applications in settings to close it.

    Cap Metro clearly doesn’t even care to not trouble to get their blasted app to work!

    Cap metro on phone said I could buy my tickets online on my home computer and they’d still appear on my phone – but I don’t find any way to do that!

    Did I mention that that was the supervisor? The Capital Metro customer service rep who answered the phone wanted to know what “hangs” means. “To me, it means the phone hung up”.


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