In September, the Capital Metro board approved several policy changes to the MetroAccess paratransit program that provides transportation to those who cannot use fixed-route transit due to their disabilities.

The policies will be phased in over time. The first policy to change will be the open return policy. Beginning Dec. 1, customers who need an open return for a medical appointment, jury duty, or out of town travel must provide an estimated return pick up time. Learn more.

Because we have made policy changes, Capital Metro is also undergoing a process to update our formal Americans with Disabilities Act Plan with the Federal Transit Administration, which outlines how we will provide paratransit service for our community and allows the FTA to ensure Capital Metro’s compliance with the ADA law. The actual draft plan is not quite ready for publication on the web yet, but to get a high-level overview of what is being proposed, view this presentation.

Capital Metro invites MetroAccess riders and the community to learn more about the ADA Plan changes at two public meetings. The community also has an opportunity to comment on the proposed ADA Plan amendments at a public hearing before the Capital Metro board.

Public Meetings

ACC South Austin Campus, 1820 W Stassney Lane
Monday, Nov. 29, 6-7:30 p.m.
Served by routes: 3, 311

Goodwill Community Center, 1015 Norwood Park Boulevard
Monday, Nov. 29, 6-7:30 p.m.
Served by route: 323

Public Hearing

Capital Metro, 2910 E 5th St
Wednesday, Dec. 8, Noon-1 p.m.
Capital Metro Headquarters, 2910 E. 5th Street
Served by routes: 17, 300

If you can’t attend a meeting, you are always welcome to submit input via email at feedback@capmetro.org or call the GO Line, 512.474.1200.