Last night was totally bizarre. A perennial critic of Capital Metro basically called me, and all Capital Metro employees, liars, on live television news. Wow. Really?
Our feathers were ruffled after viewing the story, because we didn’t hear any facts to back the critic’s claims, and frankly, the reporter missed some opportunities to question those claims.
But. I was thinking about it today, and it’s sad that Capital Metro’s reputation is so tarnished that some people believe our entire operation must be a conspiracy, and just by virtue of being an employee of Capital Metro we must all be liars. That’s an unfortunate relic of Capital Metro’s past, and as an organization we have to take some responsibility for our less-than-glowing reputation. And truthfully, in the past Capital Metro has not been a shining example of transparency and openness.
But there are some really good things happening around here, and I hope over time we can earn the public’s trust again. We have a laser-sharp board dedicated to change and a new CEO committed to “raising the bar.” We’re developing straightforward policies and standards to guide how the agency will conduct business, from implementing transit service to governing our cash reserves. We’re knee-deep in implementing recommendations from the Texas Sunset Commission that will make Capital Metro pretty rock solid financially and operationally. Just yesterday we were honored by the State Comptroller for being the first transit authority in the state to provide our whole checkbook and charge card transactions online. (Check it out here.)
It doesn’t happen overnight. But my personal goal everyday is to work ethically and honestly and provide good customer service to our riders and the community. And there’s hundreds others around this joint who are striving for the same. I hope you’ll give us a chance to be your ride.