The Capital Metro Board of Directors is considering changes to MetroAccess policies and amendments to Capital Metro’s Americans with Disabilities Act (ADA) Plan. MetroAccess is a paratransit service that provides demand response van and sedan rides for people whose disabilities prevent them from being able to ride regular bus and rail service.
Internal and external reviews, such as the recent Sunset Advisory Commission Report, have recommended that we make changes that would reduce the high costs of MetroAccess service. Currently, the service is nearly 20 percent of Capital Metro’s operating expenses and serves just over two percent of Capital Metro’s ridership.
If you’re interested to know more about the service and the challenges we face with trying to control costs while continuing to provide a valuable service to our customers, watch this video.