Pass Reimbursement

Capital Metro wants to reimburse customers who couldn’t use their active multi-day passes during the transit labor strike (Nov. 5-9). For customers who ride the bus, the replacement value will be in the form of a 5-Day pass. For MetroAccess customers, the replacement value will be in the form of a MetroAccess 10-Ride Ticket Booklet.

How to get it: Customers can redeem their multi-day pass (7-Day or 31-Day pass) for a 5-Day pass or their MetroAccess November 2008 Monthly pass for a 10-Ride Ticket Booklet by mailing in their expired pass to Capital Metro, 2910 E. 5th Street, Austin, Texas, 78702, Attn: Treasury Office, or in person, at the Transit Store, 323 Congress Avenue, beginning today, Nov. 17, 2008.

Customers must obtain the 5-day pass or 10-Ride Ticket Booklet by 12/31/08.

The small print: The start and expiration dates on the back of the pass must be legible. The pass must not be damaged. The MetroAccess (STS) Monthly pass must clearly indicate: NOV 2008 on the front of the pass. Passes not meeting these criteria will be rejected for compensation.

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