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Service Changes Effective Jan. 13

The agency performs a continuous analysis of its service, and makes adjustments three times a year, utilizing feedback obtained from the public prior to each change. Last year saw over a million more bus trips taken than the previous year, a direct result of streamlining and improving connectivity of routes throughout Capital Metro’s 522 square-mile service area.

(Información también en español)

Some of the changes taking place Jan. 13 include a new Domain stop along the #466 Kramer Rail Connector route, updates to routes in the Westgate Mall area to improve connectivity and coverage, improved connectivity to H-E-B and LBJ High School in northeast Austin, and a route extension on the #228 Burleson route to provide access to the new Central Texas Veteran’s Administration Clinic.

The service changes scheduled to begin this Sunday include:

Schedule Adjustments – Capital Metro will improve schedule frequency to the following routes: 

o        18 MLK Jr./Enfield – Weekday frequency will be adjusted to improve schedule reliability. Morning weekday frequency will be reduced due to low ridership.

o        325 Ohlen – Trips will be added during weekday morning and afternoon to address overcrowding. 

Southwest and Southeast Austin – The following changes will be made to improve crosstown service and access to Westgate Mall and ACC Riverside:

o        5 Woodrow/South Fifth – Route will be extended west to Monterey Oaks.

o        238 Westgate Feeder route will be added along Westgate Boulevard, from Westgate Mall to Slaughter.

o        311 Stassney – Route will be extended east along Stassney and Montopolis to ACC Riverside, and shortened to Westgate Mall.

o        338 Lamar/45th – Route will be shortened to Westgate Mall.

Northcross The following route changes will be made to improve access to Northcross and improve bus stop accessibility:

o        3 Burnet/Manchaca – Loop around the Northcross development will be eliminated for southbound buses only.

o        5 Woodrow/South Fifth, 323 Anderson, 325 Ohlen – Route around the Northcross development will be reversed (will run clockwise instead of counterclockwise).

o        19 Bull Creek – Route will be shortened to Northcross and Foster.

Northeast Austin

o        20 Manor/Riverside – Route will be shortened to Manor and Springdale.

o        37 Colony Park – Route will be realigned to Manor, Pecan Brook and Crystalbrook Dr. to improve access to H-E-B and LBJ High School. Millrace and Colony Park segment will be eliminated due to low ridership.

Senior Routes

o        151 Allandale, 161 Delwood – Low ridership segments will be eliminated.

Other route changes:

o        228 Burleson – Route will be extended to provide access to new Central Texans Veteran’s Administration Clinic, located on Metropolis Drive. Smith School Rd. segment will be eliminated due to low ridership.

o        466 Kramer Rail Connector – Route will be extended to provide direct access to the Domain, and minor schedule adjustments will be made to coordinate with Kramer Station MetroRail arrivals/departures.

bus_All changes are in-line with the Capital Metro’s Service Guidelines and Standards.

The Jan. 13 service changes, as well as route schedules and maps, can be found in the Destinations schedule book, available for $3 at the Capital Metro Transit StoreThe Transit Store is located at 323 Congress Ave. in downtown Austin. The guide is also downloadable at no cost on the Capital Metro website.

Additional details of the Capital Metro service change process can be found on the website or by viewing this video. The public can also call the GO Line at 512-474-1200 with questions.

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Three times a year, Capital Metro looks at what can be done to better our overall transit system. Starting Sunday, Aug. 19, Capital Metro will introduce changes to service, designed to create more efficient routes and improve overall system service. Capital Metro constantly analyzes routes and evaluates customer feedback. Three times a year, Capital Metro makes these needed changes that are in accordance with Capital Metro’s Service Guidelines and Standards to create a better system.

Service changes will include:

Route Realignments  Capital Metro will realign two services:

o        30 Barton Creek  Will no longer service the Barton Hills/Hollow Creek neighborhood due to low ridership. Frequency in the Spyglass neighborhood will be improved from 70 to 35 minutes.

o        323 Anderson  Will be realigned from Ed Bluestein to Springdale and Tuscany to improve coverage.

Night Owl Routes  Several routes will be realigned to improve directness and reduce travel time. Frequency will be improved on routes 483, 484, 485 and 486. Night Owl service will no longer be available along south Manchaca, west William Cannon, South 1st, Braker, Springdale, 7th and Cesar Chavez due to low ridership.

o        481 Night Owl North  Will be renamed 481 Night Owl North Lamar.

o        482 Night Owl East  Will be consolidated with Route 485 Night Owl Cameron. (Refer to new Route 485 for more details)

o        483 Night Owl Southeast  Will be realigned to Riverside, Burton, Oltorf and Wickersham. Frequency will be improved from 60 to 30 minutes. Route will be renamed 483 Night Owl Riverside.

o        484 Night Owl S. Lamar/S. 1st  Will be realigned to serve only the South Lamar area. Frequency will be improved from 60 to 30 minutes. Route will be renamed 484 Night Owl South Lamar.

o        485 Night Owl Cameron  Will be realigned to Rosewood, Airport, Mueller, 51st, Cameron and Rutherford (Wal-Mart). Frequency will be improved from 60 to 30 minutes.

o        486 Night Owl Dove Springs  Will be realigned to South Congress, Stassney, PleasantValley and William Cannon. Frequency will be improved from 60 to 30 minutes. Route will be renamed 486 Night Owl South Congress.

UT Shuttles  Route and schedule adjustments will be made to the following University of Texas Shuttles:

o        641 EC East Campus  Midday frequency will be reduced from 7 to 10 minutes during fall and spring semesters.

o        652 PRC Pickle Research Campus  Frequency will be reduced from 35 to 60 minutes during fall and spring semesters. Route will be realigned within the Pickle Research campus.

o        675 WL Wickersham Lane– Midday frequency will be reduced from 15 to 20 minutes during fall, spring and finals.

Minor schedule adjustments will be made to the following routes to improve reliability:

o        4 Montopolis

o        7 Duval/Dove Springs

o        19 Bull Creek

o        30 Barton Creek

o        101 N. Lamar/S. Congress

o        151 Allandale

o        243 Wells Branch

o        323 Anderson

o        338 Lamar/45th

o        383 Research

o        466 Kramer

Select school-related trips will be reinstated or added to the following routes:

o        4 Montopolis

o        5 Woodrow/South Fifth

o        7 Duval/Dove Springs

o        300 Govalle

o        325 Ohlen

o        331 Oltorf

o        333 William Cannon

o        E-Bus routes, 410, 411 and 412

All of the changes, in addition to route schedules and maps, can be found in the Destinations schedule book, available for $3 at the Capital Metro Transit Store. The Transit Store is located at 323 Congress Avenue in downtown Austin. The guide is also downloadable at no cost on the Capital Metro website.

Details on the service change process can also be found on the Capital Metro website or by viewing this video.

August 2012 Service Change details also available in Spanish. (En Español)

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There have been a number of news stories this week about an initiative to discourage tobacco use at Capital Metro bus stops. The Capital Metro board yesterday adopted a revision to our Tobacco Free Facilities policy to include all 2,700+ bus stops (park & rides, transit centers and MetroRail stations are already tobacco free). Beginning March 1, 2012, we’re asking people to kindly not use tobacco products within 15 feet of a bus stop.

It’s great news, and we’re excited to promote healthier air and cleaner bus stops for our riders by discouraging tobacco use. But, the most exciting part of the new signage project for riders has flown under the radar: incredible new methods for getting next scheduled bus information, specific to every single bus stop in the system.

Riders will begin to see a sign like this at their bus stops beginning in December. The sign will be in addition to the current bus route signs at stops.

Check out the new sign that will be gracing your bus stop in the new year. Note that the top 1/5 or so of the sign is the “No tobacco use within 15 feet” message. And the remaining 4/5 of the sign outlines how one can use his phone four different ways to get schedule information by stop.

Here’s how it works: every bus stop in the system has a unique ID number.  The bus stop at 11th and Guadalupe is #504, for example. With your phone and that ID number, you can:

  1. Text: Text the bus stop ID number to DadnabTM at (512) 981-6221, and receive a reply text with the next scheduled bus arrival times for the buses that serve that stop.
  2.  Scan the QR Code: Scan the square barcode on the sign using a QR reader app (many free readers are available from your phone’s apps marketplace), and next bus times and a route map will be displayed on your smartphone.
  3. Open our mobile site: Open capmetro.org/stopid/ from your phone and input your bus stop ID number to pull up a mobile-friendly website with the next bus arrivals.   
  4. Call the Go Line at 512-474-1200. Use the automated voice system 24 hours/day or talk to a real person weekdays, 7 a.m. to 8 p.m., and on weekends, 8 a.m. to 5 p.m.

This new information method has been in the works for a number of years, but we haven’t had the funding available before to implement it across the system. Because of our commitment to reduce secondhand smoke at bus stops, we are able to leverage federal grant funding to implement the signage. The entire cost of the signage, hardware and installation (about $230K) will be paid for through a grant from the city of Austin under the national Communities Putting Prevention to Work. Later in FY2012, Capital Metro will use additional local funding to incorporate Braille on the signs, too, greatly expanding the usability of our system for riders with visual impairments.

There are a ton of other benefits, too. First off, we begin to rack up the savings with the very first service change, because the signs will not need to be updated when routes or frequencies change. Over 5 years, we could save up to $100,000 on materials alone! Additionally, the signs are slated for installation at 100 percent of Capital Metro bus stops. Currently, schedule information is available at fewer than 50 percent of bus stops.

Riders may begin to notice the new signs at their bus stops beginning in December, and we expect the signs to be 100 percent installed by the end of February.

You might be thinking, what if you don’t have a phone? No worries. Although a 2010 survey of Capital Metro riders found that 80 percent carry a cell phone when they ride, Capital Metro will continue to provide free route brochures and system maps onboard the bus, and for $3, customers can purchase the newest edition of Destinations, the official Capital Metro schedule book.

We invite you to test out the various information options featured on the sign and let us know what you think.

 

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