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Archive for the ‘service changes’ Category

June2014-Proposed-Service-Change-Web-BannerBy Celso Baez, Community Involvement Specialist

We’ve recently heard some feedback from our riders about our proposal to move MetroBus routes currently operating on Congress Avenue onto the Guadalupe/Lavaca corridor. Most of us have experienced congestion on Congress Avenue, whether on a bus or in a private automobile. Sometimes it’s faster to walk to get through downtown due to all the traffic, especially during a special event.

Why are we considering route changes on Congress?

Congress Avenue has several challenges that hamper safety, bus operations, and the comfort of our customers. Our goals for improving downtown service are based on Service Plan 2020, our long range plan for improving service.

Angled Parking

Angled parking and chronic congestion along the Congress Avenue corridor make it challenging for our vehicles to operate safely. Safety is our number one priority at Capital Metro, and moving most MetroBus routes off of Congress Avenue and onto Guadalupe and Lavaca streets would make service safer for our customers by reducing collisions with private automobiles.

june-atstopFrequent Stops

Many of our customers have experienced the high number of stops on Congress that make it difficult for our vehicles to pass—leading to a wall of buses slowly moving down the street. By moving all remaining routes, except Route 100 MetroAirport Flyer, from Congress Avenue, Colorado and Brazos streets onto the Guadalupe and Lavaca corridor, local service will be able to move through downtown Austin several minutes faster, utilizing the transit priority lanes. In addition, transfers would be made easier while improving connections with MetroRapid and MetroRail.

Ridership

Approximately 13,000 bus passengers travel to downtown Austin on a daily basis. About 80 percent of those passengers transfer to another route. Downtown Austin is the final destination for the remaining 3,200 daily passengers (20 percent), with about half of those coming from commuter or flyer routes. A large number of commuter and flyer route customers walk from Guadalupe Street / Lavaca Street to Congress Avenue. A large number of routes through downtown Austin are “through-routed”, i.e. they do not terminate in downtown but continue from one end of downtown to another. Approximately 3,600 daily passengers travel through downtown on a through-routed bus. Moving most MetroBus routes onto the Guadalupe/Lavaca corridors would make the majority of downtown trips easier for our customers. We realize that for some, walks would be made longer; however Capital Metro has tried mitigating the impact by realigning routes 7, 20, and 17 to better accommodate our riders. With projects like Austin B-cycle, which provides a network of 24 hour/day, on demand bicycle stations to the urban core and the City of Austin’s Great Streets initiative which aims at improving the quality of downtown streets and sidewalks, walks to Congress Avenue from Guadalupe and Lavaca streets and vice versa are much more pleasant.

Special Event Detours

We all know how congested Congress Avenue becomes during a special event. Special event detours significantly disrupt transit service for our customers who rely on our system to get to work, school, and other priority destinations. Operating all local routes on the G/L corridor would reduce special events detours; alleviate congestion on Congress Avenue, thereby making service more efficient. This was evidenced by how successful service operated during SXSW and Formula One, when Capital Metro moved most MetroBus routes on the G/L corridor.

Stop Amenities

Historic and landmark preservation measures on the Congress Avenue corridor prevent Capital Metro from enhancing our existing bus stops. While the sidewalk is wide, there are no additional passenger amenities we are capable of providing. Moving most MetroBus routes onto G/L would allow us to add amenities such as benches and shelters otherwise not possible on Congress Avenue, providing a better customer experience for our riders.

forumHow to Share Your Feedback

Please keep giving us your feedback and commenting on our proposals—we want to hear from you! All riders are encouraged to participate in our public involvement opportunities listed below. Capital Metro will conduct a series of public meetings, and a public hearing. See our service change webpage for schedule details. Become involved, join the conversation and comment on specific proposals in efforts to provide effective services that meet the Austin area’s transportation needs!

View the recent webinar:

Share your comments and send any questions to feedback@capmetro.org.

Upcoming Public Involvement Dates:

Public Meetings

March 4, 12:00 noon – 1:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

March 5, 12:00 noon – 1:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

March 6, 3:30 – 6:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

Online Discussion Forum

ideas.capmetro.org

Email

Feedback@capmetro.org

Social Media 

Facebook | Twitter

Public Hearing

March 17, 12:00 noon

Capital Metro Headquarters, 2910 E. 5th St. | Served by Local routes 17, 300

For more information on the proposed summer 2014 changes, including maps of the proposed areas, visit capmetro.org/summer2014. Details can also be found by viewing this video or by calling the GO Line at 512-474-1200.

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801Changes are coming to some Capital Metro bus routes on Sunday, Jan. 26, with modifications designed to improve service while increasing the efficiency of the system.

Changes taking place on Jan. 26 include the new MetroRapid Route 801 service, modifications to routes in the Route 1L/1M corridor, downtown route realignments and UT area changes.

The service changes scheduled to begin Sunday include:

MetroRapid Route 801 North Lamar/South Congress
A new route, MetroRapid 801, will travel from Tech Ridge to Southpark Meadows seven days a week. Frequency will be every 10-12 minutes during peak hours and every 12-20 minutes at other times on weekdays, and every 20-30 minutes on weekends.

Route 801’s service schedule will be 5 a.m. to 1 a.m. on weekdays, 6 a.m. to 12 a.m. on Saturdays, and 7 a.m. to 11 p.m. on Sundays.

The service will feature new, larger vehicles and technology that will sync with traffic lights to hold the light green a few seconds longer when a vehicle is behind schedule, helping it stay on time. Riders will be able to board through three separate doors to make boarding fast and easy, and stations will offer digital signage displaying next-bus arrival information. MetroRapid vehicles will travel along transit priority lanes on Guadalupe and Lavaca between Martin Luther King, Jr. Blvd. and Cesar Chavez to keep people moving.

1L_1M_801_1011L North Lamar/South Congress and 101 N. Lamar/S. Congress Ltd.

Route 801 will replace existing service along Route 101 North Lamar/South Congress (which travels along the same corridor) with longer service. MetroRapid Route 801 will provide service to most stops along the existing Route 101.

Routes 1L and 1M North Lamar/South Congress will be combined into a new route, Route 1 Metric/South Congress. Local stops along the existing Route 1L North Lamar/South Congress will maintain service via the following routes: MetroRapid Route 801, Route 1 Metric/South Congress, Route 201 Southpark Meadows and the new 275 North Lamar Feeder.

Route 1L North Lamar/South Congress and 101 N. Lamar/S. Congress Ltd. riders will need to transition to MetroRapid Route 801 North Lamar/South Congress, Route 1 Metric/South Congress or Route 275 North Lamar Feeder.

(more…)

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new_passesFares for Capital Metro will be changing January 26 as we launch our new tiered fare system that will consist of three main service categories: Local, Premium and Commuter. At the same time we launch this new system you can expect to see a “new look” on passes, too. New fares go into effect Jan. 26. (more…)

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By Roberto Gonzalez, Capital Metro Planning

UT ShuttleCapital Metro would like to thank our riders who have taken the time to provide valuable feedback regarding the proposed transition of WL and CR Shuttle route riders to mainline Capital Metro service for Spring 2014 (capmetro.org/Spring2014).

The UT Shuttle system is jointly funded through a partnership between Capital Metro and The University of Texas. Funding for the University’s portion comes from the Student Fee Bill Committee (SSBC) and unfortunately, for the past several years, there has not been an increase to any of the organizations funded through the SSBC based on financial constraints across the University (despite annual rising costs).  Thus, the shuttle system cannot continue to operate at the same levels as before.

Working with the UT Shuttle Bus Committee (a group comprised of students, faculty, staff), Capital Metro staff has developed proposed changes to service in order to match available funding.  The committee must balance the needs of students with the need to provide cost-effective shuttle service that benefits the entire student community (all of whom pay equally into the system).

RouteCRShuttle

The proposal was developed after evaluating shuttle route performance where it was determined that both CR and WL shuttle routes are UT’s lowest-performing routes (measured by ridership and resources expended). In making this determination, Capital Metro used student population data gathered from the University as well as ridership data collected by automatic passenger counters (APC) equipped on shuttle vehicles.  (more…)

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Capital Metro has several opportunities for YOU to get involved!

First week of September:

spring_banner

Full info online at: capmetro.org/Spring2014

Join us at meetings on September 3, 4 and 5 at several locations and times in our community to talk proposed changes to service for Spring 2014.

On September 6 we will host an online webinar at noon to give folks another opportunity to share their input.

September 16: public hearing with board of directors

Full details on upcoming meetings at capmetro.org/Spring2014.

Second week of September:

Fare-structure_web-banner_2

Full info online at: capmetro.org/FareChange

budget outreach card_130806A_Page_1

Full info online at: capmetro.org/Budget2014

We have another round of public meetings the following week to talk about the proposed fare restructure and Fiscal Year 2014 Budget.

Join our online webinar September 9 and community meetings September 10 and 12.

Public hearing: September 16 (with Spring 2014 Service Changes)

A final opportunity for public comment will be on September 23, so don’t miss your chance to give us your input!

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We want to hear from you in the next two weeks!

As always we also accept any questions and comments to feedback@capmetro.org and at our online discussion forum at ideas.capmetro.org.

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Service Changes Effective Jan. 13

The agency performs a continuous analysis of its service, and makes adjustments three times a year, utilizing feedback obtained from the public prior to each change. Last year saw over a million more bus trips taken than the previous year, a direct result of streamlining and improving connectivity of routes throughout Capital Metro’s 522 square-mile service area.

(Información también en español)

Some of the changes taking place Jan. 13 include a new Domain stop along the #466 Kramer Rail Connector route, updates to routes in the Westgate Mall area to improve connectivity and coverage, improved connectivity to H-E-B and LBJ High School in northeast Austin, and a route extension on the #228 Burleson route to provide access to the new Central Texas Veteran’s Administration Clinic.

The service changes scheduled to begin this Sunday include:

Schedule Adjustments – Capital Metro will improve schedule frequency to the following routes: 

o        18 MLK Jr./Enfield – Weekday frequency will be adjusted to improve schedule reliability. Morning weekday frequency will be reduced due to low ridership.

o        325 Ohlen – Trips will be added during weekday morning and afternoon to address overcrowding. 

Southwest and Southeast Austin – The following changes will be made to improve crosstown service and access to Westgate Mall and ACC Riverside:

o        5 Woodrow/South Fifth – Route will be extended west to Monterey Oaks.

o        238 Westgate Feeder route will be added along Westgate Boulevard, from Westgate Mall to Slaughter.

o        311 Stassney – Route will be extended east along Stassney and Montopolis to ACC Riverside, and shortened to Westgate Mall.

o        338 Lamar/45th – Route will be shortened to Westgate Mall.

Northcross The following route changes will be made to improve access to Northcross and improve bus stop accessibility:

o        3 Burnet/Manchaca – Loop around the Northcross development will be eliminated for southbound buses only.

o        5 Woodrow/South Fifth, 323 Anderson, 325 Ohlen – Route around the Northcross development will be reversed (will run clockwise instead of counterclockwise).

o        19 Bull Creek – Route will be shortened to Northcross and Foster.

Northeast Austin

o        20 Manor/Riverside – Route will be shortened to Manor and Springdale.

o        37 Colony Park – Route will be realigned to Manor, Pecan Brook and Crystalbrook Dr. to improve access to H-E-B and LBJ High School. Millrace and Colony Park segment will be eliminated due to low ridership.

Senior Routes

o        151 Allandale, 161 Delwood – Low ridership segments will be eliminated.

Other route changes:

o        228 Burleson – Route will be extended to provide access to new Central Texans Veteran’s Administration Clinic, located on Metropolis Drive. Smith School Rd. segment will be eliminated due to low ridership.

o        466 Kramer Rail Connector – Route will be extended to provide direct access to the Domain, and minor schedule adjustments will be made to coordinate with Kramer Station MetroRail arrivals/departures.

bus_All changes are in-line with the Capital Metro’s Service Guidelines and Standards.

The Jan. 13 service changes, as well as route schedules and maps, can be found in the Destinations schedule book, available for $3 at the Capital Metro Transit StoreThe Transit Store is located at 323 Congress Ave. in downtown Austin. The guide is also downloadable at no cost on the Capital Metro website.

Additional details of the Capital Metro service change process can be found on the website or by viewing this video. The public can also call the GO Line at 512-474-1200 with questions.

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We need your input!

Capital Metro is proposing changes on several routes in accordance with our Service Guidelines & Standards. These changes are being proposed to improve transit access, efficiency and reliability. These proposals will go before the Capital Metro Board of Directors on September 24, 2012. If approved, these changes would take effect Sunday, January 13, 2013.

Capital Metro is making several changes to routes in South Austin, Northeast Austin, and Northcross areas. Visit our website now for a complete list and maps of the proposed January 2013 service changes and details about how to give us your feedback. The proposed route realignments, extensions and adjustments would improve efficiency, service coverage and increase ridership without an increase in cost.

We want to hear from you! All riders are encouraged to join public involvement opportunities listed below and provide your feedback. Capital Metro will conduct a series of public meetings, a webinar and public hearing. See our service change webpage for schedule details. Become involved, join the conversation and comment on specific proposals in efforts to provide effective services that meet the Austin area’s transportation needs!

Upcoming Public Involvement Dates:

Sept. 4, 2012, 12:00 – 2 p.m.
Capital Metro Transit Store, 323 Congress Ave.
Served by downtown routes

Sept. 4, 2012, 4:00 – 6:00 p.m.
North Village Branch Library
2505 Steck Ave
Served by routes 3, 325

 Sept. 5, 2012, 6:00 – 8:00 p.m.

University Hills Branch Library, 4721 Loyola Ln.

Served by routes 20, 37, 323

Sept. 5, 2012, 6:00 – 8:00 p.m.
ACC South Austin Campus, 1820 W. Stassney Ln.
Served by routes 3, 311

Webinar

Sept. 7, 2012, 12:00 p.m.
Sign-up today

If you require captioning to participate in this event, please select the link below. You may need to resize the window to view both the caption and the presentation simultaneously.

Link to webinar caption service

Public Hearing with the Capital Metro Board

 Sept. 17, 2012, 5:00 p.m.

Capital Metro Headquarters, 2910 E. 5th Street
Served by routes 17, 300

For opportunities to continue providing input to our system, please visit capmetro.icanmakeitbetter.com, email feedback@capmetro.org, or call 512-474-1200.

Thank you for riding Capital Metro!

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Three times a year, Capital Metro looks at what can be done to better our overall transit system. Starting Sunday, Aug. 19, Capital Metro will introduce changes to service, designed to create more efficient routes and improve overall system service. Capital Metro constantly analyzes routes and evaluates customer feedback. Three times a year, Capital Metro makes these needed changes that are in accordance with Capital Metro’s Service Guidelines and Standards to create a better system.

Service changes will include:

Route Realignments  Capital Metro will realign two services:

o        30 Barton Creek  Will no longer service the Barton Hills/Hollow Creek neighborhood due to low ridership. Frequency in the Spyglass neighborhood will be improved from 70 to 35 minutes.

o        323 Anderson  Will be realigned from Ed Bluestein to Springdale and Tuscany to improve coverage.

Night Owl Routes  Several routes will be realigned to improve directness and reduce travel time. Frequency will be improved on routes 483, 484, 485 and 486. Night Owl service will no longer be available along south Manchaca, west William Cannon, South 1st, Braker, Springdale, 7th and Cesar Chavez due to low ridership.

o        481 Night Owl North  Will be renamed 481 Night Owl North Lamar.

o        482 Night Owl East  Will be consolidated with Route 485 Night Owl Cameron. (Refer to new Route 485 for more details)

o        483 Night Owl Southeast  Will be realigned to Riverside, Burton, Oltorf and Wickersham. Frequency will be improved from 60 to 30 minutes. Route will be renamed 483 Night Owl Riverside.

o        484 Night Owl S. Lamar/S. 1st  Will be realigned to serve only the South Lamar area. Frequency will be improved from 60 to 30 minutes. Route will be renamed 484 Night Owl South Lamar.

o        485 Night Owl Cameron  Will be realigned to Rosewood, Airport, Mueller, 51st, Cameron and Rutherford (Wal-Mart). Frequency will be improved from 60 to 30 minutes.

o        486 Night Owl Dove Springs  Will be realigned to South Congress, Stassney, PleasantValley and William Cannon. Frequency will be improved from 60 to 30 minutes. Route will be renamed 486 Night Owl South Congress.

UT Shuttles  Route and schedule adjustments will be made to the following University of Texas Shuttles:

o        641 EC East Campus  Midday frequency will be reduced from 7 to 10 minutes during fall and spring semesters.

o        652 PRC Pickle Research Campus  Frequency will be reduced from 35 to 60 minutes during fall and spring semesters. Route will be realigned within the Pickle Research campus.

o        675 WL Wickersham Lane– Midday frequency will be reduced from 15 to 20 minutes during fall, spring and finals.

Minor schedule adjustments will be made to the following routes to improve reliability:

o        4 Montopolis

o        7 Duval/Dove Springs

o        19 Bull Creek

o        30 Barton Creek

o        101 N. Lamar/S. Congress

o        151 Allandale

o        243 Wells Branch

o        323 Anderson

o        338 Lamar/45th

o        383 Research

o        466 Kramer

Select school-related trips will be reinstated or added to the following routes:

o        4 Montopolis

o        5 Woodrow/South Fifth

o        7 Duval/Dove Springs

o        300 Govalle

o        325 Ohlen

o        331 Oltorf

o        333 William Cannon

o        E-Bus routes, 410, 411 and 412

All of the changes, in addition to route schedules and maps, can be found in the Destinations schedule book, available for $3 at the Capital Metro Transit Store. The Transit Store is located at 323 Congress Avenue in downtown Austin. The guide is also downloadable at no cost on the Capital Metro website.

Details on the service change process can also be found on the Capital Metro website or by viewing this video.

August 2012 Service Change details also available in Spanish. (En Español)

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Capital Metro changes service three times a year, in conjunction with UT and AISD academic calendars. The following is a summary of proposed changes for June 2012:

Summer reductions – UT Shuttle service is reduced during the summer to reflect ridership and enrollment. Ebus service and select trips targeting high-ridership middle schools are suspended until August.

MetroRail schedule adjustment – 1 morning round-trip and 1 afternoon round-trip would be added (including a much-desired 5:55pm Downtown departure). A midday trip would be shortened from Lakeline to Howard to accommodate freight rail. Travel times would also be reduced by 15 percent.

Route realignment to improve customer access – CR Cameron Rd shuttle would be realigned to the Mueller redevelopment (Dell Pediatric Research Institute and Moasic Apartments). Route 18 MLK, Jr./Enfield would be realigned out of MLK Station. A stop would be added at MLK at Alexander Ave.

Schedule adjustments due to high ridership – Saturday frequency on Route 1L/1M North Lamar/South Congress would be improved from 16-20 to 13-18 minutes. This improvement will benefit many weekend customers. It’s important to note that service improvements to Route 1L/1M North Lamar/South Congress on Saturdays would be made possible by the following service reductions:

Schedule adjustments due to low ridership – Early morning frequency on Route 5 Woodrow/South Fifth would be reduced from 40 to 50 minutes. Select trips on Route 935 Tech Ridge would be consolidated to improve efficiency. We have seen a strong correlation between gas prices and commuter ridership and will continue to monitor both closely. Select trips on Route 135 Dell Limited would be eliminated as a result of Route 935 changes. Route 499 Day Labor would be eliminated.

A critical component of the service change process is public involvement. Customer feedback helps Capital Metro fine-tune the service change package and ultimately improve service.

Click here for more information on all of the service change proposals, including details on how to provide feedback.

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Capital Metro changes service three times a year, in conjunction with UT and AISD academic calendars. Service change proposals can vary from minor schedule adjustments to facility integration to large-scale route restructuring.

A critical component of the service change process is public involvement. Customer feedback helps Capital Metro fine-tune the service change package and ultimately improve service.

While most transit agencies across the country are reducing service, Capital Metro has been fortunate enough to maintain similar levels of service over the past few years. As a result, recent service changes have essentially been a reallocation of resources from underutilized routes or trips to areas and corridors with high ridership demand. (more…)

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