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Archive for the ‘rider tips’ Category

new_passesFares for Capital Metro will be changing January 26 as we launch our new tiered fare system that will consist of three main service categories: Local, Premium and Commuter. At the same time we launch this new system you can expect to see a “new look” on passes, too. New fares go into effect Jan. 26. (more…)

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Shakespeare wrote:

“All the world’s a stage,
And all the men and women merely players:
They have their exits and their entrances;
And one man in his time plays many parts…”

Haul Pass logo

The summer, the Haul Pass, a new fare card for youth 18 and under, gives teens (and kids) unlimited bus and rail rides all summer long, plus discounts at Go Local partner businesses.

Austin is the stage. The Haul Pass is your ticket. What role will you play?

  • The Professional
    • Heads to a summer job, an internship, or volunteer work.
    • Checks the trip planner on the computer the night before work to plan the day. Always arrives 5 to 10 minutes before the scheduled departure.
    • Scans the QR code on the bus stop or texts the cross-streets or Stop ID to Dadnab (512-981-6221) to find out the next departure time
    • Keeps on budget, uses GoLocal discounts for food and well earned entertainment after a hard day at work.
  • The Scholar
  • systemmapcoverThe Explorer
  • The Artist
  • Community Organizer
    • Stays connected. #textingwhileriding
    • Searches newspapers and blogs for calendar listings of guest speakers and author talks and uses the trip planner to figure out how to get from spot to spot.
    • Keeps up with Project Connect (regional partnership exploring high-capacity transit options in Central Texas)
    • Gets friends to carpool to a Park and Ride, then journey together via Capital Metro to Barton Springs, parks and recreation centers, the mall, the movies, etc.
    • Supports local businesses, checking Go Local for businesses near destinations.
    • Convinces a parent into to try riding transit to work for a day, and consider joining a vanpool for commute. Or takes a family outing using the bus or train, like a ride across town for lunch with a grandparent, aunt or uncle.
  • The Athlete
    • An expert on loading a bike onto onboard bikeracks on MetroBus or MetroRailKnows how to do on the spot repairs after having built 2 bikes from scratch for free at Yellow Bike Project.
    • Crosstrains throughout the summer hiking, biking, swimming, boating, jogging and mixing it up with a little frisbee and hula hooping for kicks.
    • Walks to a bus stop or rail station to get that pedometer walking mileage in. 
    • Find lots of businesses on Go Local offering discounts for fitness and wellness, like yoga classes and rock climbing.
    • Explores Town Lake, Zilker Park, Pease Park, the YMCA, Austin Parks and Recreation, and more.
    • Uses the trip planner to figure out the best routes to get to practices, games, and the gym on time.
  • The Environmentalist.

The great thing about being a teen is you can be all these things. No need to permanently decide which route to take. And with unlimited bus and rail trips, you don’t have to.

So where will your Haul Pass take you this summer?

Tweet your adventures #haulpass

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SXSW is in full swing. Capital Metro has added service on several bus routes and MetroRail, too, to help people get around. Here’s what you need to know:

First, bookmark http://www.capmetro.org/sxsw2013.  Maps, detours, schedules, etc.–it’s all there.

If you like printed-out stuff, here’s a handy downtown transit map showing detours through downtown and the special rail schedules.

Detours

Lots of streets are closed. Take a look at the city’s handy interactive map showing street closures. Most  of Capital Metro’s local bus service is detouring through downtown. Most routes will be detoured off of Congress Ave and available at 8 key stops on Guadalupe and Lavaca. Check out this map:
sxsw-superstops

Because many bus routes are detoured away from Congress Ave., about 50 bus stops are closed. Look for the bright pink T-shirts covering the bus stop poles. There are signs at each closed bus stop, too, that will tell you where the nearest open bus stop is for your route.

The eight “super” stops on Lavaca/Guadalupe are marked with a bright green flag that says “Open Stop.”

Getting Schedule Info on the Go

Hey check it out, every bus stop has a unique stop ID. With a cell phone and this ID number, you can get specific next scheduled bus info for that stop.

MetroRail Schedules

MetroRail has expanded hours today and next Saturday, 10 a.m. through midnight. During the week next week, MetroRail daytime frequency will nearly double. Expect a train every 34 minutes, all day.

Full Trains? Full Buses?

As we move into the music portion of SXSW, trains and buses will likely be full. Have a backup plan if you encounter a full bus or train. Signs on each train station will point you to nearby bus service.

Riding with a bike? When trains are full, bikes are limited to 4 per compartment (8 total per train). All Capital Metro buses have a bike rack that holds 2 bikes each.

Late Night Riding

If you’re staying out past midnight, our late night bus service may be just the ticket. Six nights a week, catch a Night Owl to/from 6th and Congress and neighborhoods throughout town, from midnight through 3 a.m. On Thursdays, Fridays, and Saturdays, you can also ride one of three E-bus routes, which begin service at 8:30 p.m. and run until about 3 a.m. Get late night travel details here.

THERE IS NO LATE NIGHT SERVICE ON SUNDAYS! You’ll need to make other arrangements on Sunday nights, folks.

Here’s a tip for evening riders: use your cell phone to help flag the bus down. A coworker told me about this tip, which works great especially if it’s not well lit at your bus stop, or you are wearing dark colored clothing. Turn your cell phone on and use that to signal the approaching bus.

Additional Resources

City of Austin City Stage 

Austin Chronicle SXSW Travel Tips

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The checkered flags are ready and tickets to the race are sold out as Formula 1 races into Austin this Friday, Saturday and Sunday, bringing in a record number of visitors to Central Texas.

But, local organization, Restore a Voice says the international stage also brings an elevated threat of human trafficking this week.

To raise awareness, Restore a Voice has partnered with Capital Metro to bring six of these ads to the public:

1 Formula 4 Freedom. Racing to Stop Human Trafficking.

If you’re looking to pay for company we’re already booked you a room.

And 50 of these, viewable inside Capital Metro buses:

All ads will be up through December 31.

Larry Megason, executive director of Restore a Voice told us that he hopes folks seeing the ads will gain awareness of the human trafficking is happening in Austin, even during Formula 1.

Larry Megason, Restore a Voice executive director

“We hope that it will drive people to our website where they can get some information about (human trafficking) that is happening in our city and globally,” Megason said. “There is an issue in our city and we want people to know about it.”

As listed on the ads, the U.S. National Human Trafficking hotline is available at 888.373.7888

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Even though Halloween’s on a Wednesday, don’t let that be a drag. We know you’ve come to know the trusty E-Bus as your ride Downtown on the weekends, now take advantage of that tonight!

Capital Metro wants to help you reach the big party down as safely and conveniently as possible. That’s why we’re running E-Bus service on a Wednesday, which usually doesn’t happen, but we’re making an exception to help get all those Honey Boo Boo and Psy look-alikes to 6th Street.

Hours will be the same as E-Bus weekend service (8:30 p.m. until 3 a.m.). Catch a ride using routes #410 West Campus, #411 Riverside, and #412 Main Campus. Regular fares will apply. UT students ride free with valid school ID and ACC students ride with the Green Pass.

All you Halloween go-ers can also ride Capital Metro’s local service to and from the downtown area until around midnight. Night Owl service will run its usual schedule until 3 a.m.

We hope all our riders have a good time tonight. Use Capital Metro as your safe ride this Halloween!

We want to see all those elaborate costumes! Post your Halloween pictures as you ride transit today–rail, bus, E-Bus. Tweet them to @CapMetroATX or post to our Facebook wall!

If you’re just trying to go about your daily commute tonight: Capital Metro riders who plan to use the #4 Montopolis, #21 Exposition and #100 MetroAirport routes should take notice of anticipated 6th Street closure detours due to Halloween events from around 8 p.m. until 3 a.m. More detailed route and detour information can be found in the Capital Metro website ‘Service Alerts’ section. 

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Tweet, Tweet!

For those of you who follow our Twitter activity (or may want to), you may have noticed our recent change of account names.

In the past, we have communicated to followers using two separate Twitter accounts: CapMetroNews and CapMetroRail. Having two accounts made sense leading up to the opening of MetroRail, but now it’s just sort of confusing. People tweet us with rail-related inquiries at CapMetroNews and with bus issues at CapMetroRail. Plus, having two accounts sometimes contributes to a delay in us responding.

Going into our new fiscal year in October 1, we wanted to use that date as a benchmark for turning over a new leaf in our Communications efforts — including Twitter.

Going into the future, we have changed the name of our CapMetroRail account to @CapMetroATX. This will be our one and only account where we’ll provide bus and rail service updates as well as relevant news and rider tips. Over the next two weeks we’ll phase-out our CapMetroNews account.

We know by following one sole account, you may get more info than before. So, how can you filter the info you get notifications about, if you want?

By using certain apps, you can make settings to only get notified of certain hashtags, versus receiving all our Tweets.

We’ll be operating via these hashtags:

#MetroRailAlert: for specific delay alerts on MetroRail

#MetroBusAlert: for all bus-related service alerts

So, for example, if you began following our rail account and only wish to continue receiving rail-related messages, set-up your account to send only messages including the #MetroRailAlert hashtag.

How to set specific alerts up? This useful YouTube video helps you use TweetDeck for setting-up hashtag notifications:

If you’re not into Tweet Deck, there’s also Boxcar for push notifications as well.

This change may take some getting used to, but it’s for the better — to provide improved communications and customer service. So, jump right it, follow us at www.twitter.com/CapMetroATX.

Tweet you soon!

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We know you music lovers are focused on finding the best shows and sets during the Austin City Limits music festival — we don’t blame you. We want to help you get there as fast and easily as possible.

That’s why we’re partnering with ACL again this year to bring you FREE shuttle service from Republic Square to the music’s doorstep — at Zilker Park.

It’s easy. From Oct. 12 – 14 all you need to do is get to Republic Square. Walk, ride your bike, catch a bus, use the train. We’ve even cranked out this super-easy-to-use map to help you choose the best bus route for you. Check it out.

How to get to the shuttles:

- Take several regular Capital Metro routes, including routes 4, 21 and 22 (check map for other routes)

- Take MetroRail into downtown Austin (Friday/Saturday)

After ACL:

- Use Capital Metro’s Night Owl and E-Bus routes, (run until about 3 a.m. on Friday and Saturday nights)

During ACL, regular bus service will be detoured for route #30/Barton Creek around the area on 4th and Barton Springs west of Lamar.

Use the Trip Planner or check our ACL webpage for planning your weekend travels.

Hassle-free. Cheap. Safe. You rock. We’ll roll.

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Last week, our Capital Metro folks went to hang out with members of the Zilker neighborhood group called WaBuCy (Walk Bus Cycle) for a Social Bus Outing. The group started at Irie Bean where they met with our community involvement manager, John-Michael, who gave all the in’s-and-out’s of bus transit and some cool CapMetro goodies!

WaBuCy is a neighborhood group dedicated to increasing bike, pedestrian, bus travel and reducing auto traffic in the Zilker area. They are some great folks and we really enjoyed hangin’ out last Saturday.

After they all learned about fares, routes, bus safety and became transit-pros, they tackled the #3 Burnet/Manchaca bus, taking them to the Sustainable Food Center’s Downtown Farmer’s Market!

We had a great turn-out of both experienced and novice transit riding WaBuCy folks and were even featured on the KXAN news!

Photos courtesy of Rene Renteria Photography

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Capital Metro rider David Franke rides #460 Downtown Rail Connector.

Meet David Franke.

His commute used to take 45-55 minutes or longer by car. He now rides every workday on Capital Metro’s MetroRail and connector buses and his commute now takes 1 hour and 10 minutes. Why does David Franke do this? The longer trip is more useful.

“I gain time, because I can work 45 minutes on my computer during the trip,” David said. He uses Sprint 3G for internet instead of relying on the built WiFi on the train. His commute now is a drive from his house to the Lakeline Station, MetroRail to the Downtown station, where he catches the 460 Downtown Station/Capitol MetroRail Connector.

Fighting traffic on 183 was what he did previously. His new commute “is a good deal in terms of cost, its lower frustration, with no road rage.”

David is a rider that Capital Metro did pull off of the highways and roads of Austin and put into our train and bus. With his new found time and lowered frustration he “was surprised that more people aren’t riding the train.”

His advice to new riders is to “have something to do and find out which bus connector goes to where you work.”

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We’re not planning on any rules prohibiting you from putting on makeup while riding MetroRail. And it’s perfectly acceptable on the bus too. Hey, it’s certainly safer than doing that while you’re behind the wheel.

Apparently the rules are much stricter on Tokyo’s transit system. Check out what the good folks at TransitTalent included in their daily newsletter:

Mind Your Manners on the Tokyo Subway

To help deter embarrassing and annoying behavior on the subways in Tokyo, the transit system displays a poster each month that illustrates a particularly obnoxious breach of manners.

In addition to drunken salarymen sprawled unconscious on benches, the posters also warn against chattering cell phone users, music lovers with loud headphones, women applying make-up and inconsiderate folks with bulky belongings. View the posters.

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