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Archive for the ‘detours’ Category

June2014-Proposed-Service-Change-Web-BannerBy Celso Baez, Community Involvement Specialist

We’ve recently heard some feedback from our riders about our proposal to move MetroBus routes currently operating on Congress Avenue onto the Guadalupe/Lavaca corridor. Most of us have experienced congestion on Congress Avenue, whether on a bus or in a private automobile. Sometimes it’s faster to walk to get through downtown due to all the traffic, especially during a special event.

Why are we considering route changes on Congress?

Congress Avenue has several challenges that hamper safety, bus operations, and the comfort of our customers. Our goals for improving downtown service are based on Service Plan 2020, our long range plan for improving service.

Angled Parking

Angled parking and chronic congestion along the Congress Avenue corridor make it challenging for our vehicles to operate safely. Safety is our number one priority at Capital Metro, and moving most MetroBus routes off of Congress Avenue and onto Guadalupe and Lavaca streets would make service safer for our customers by reducing collisions with private automobiles.

june-atstopFrequent Stops

Many of our customers have experienced the high number of stops on Congress that make it difficult for our vehicles to pass—leading to a wall of buses slowly moving down the street. By moving all remaining routes, except Route 100 MetroAirport Flyer, from Congress Avenue, Colorado and Brazos streets onto the Guadalupe and Lavaca corridor, local service will be able to move through downtown Austin several minutes faster, utilizing the transit priority lanes. In addition, transfers would be made easier while improving connections with MetroRapid and MetroRail.

Ridership

Approximately 13,000 bus passengers travel to downtown Austin on a daily basis. About 80 percent of those passengers transfer to another route. Downtown Austin is the final destination for the remaining 3,200 daily passengers (20 percent), with about half of those coming from commuter or flyer routes. A large number of commuter and flyer route customers walk from Guadalupe Street / Lavaca Street to Congress Avenue. A large number of routes through downtown Austin are “through-routed”, i.e. they do not terminate in downtown but continue from one end of downtown to another. Approximately 3,600 daily passengers travel through downtown on a through-routed bus. Moving most MetroBus routes onto the Guadalupe/Lavaca corridors would make the majority of downtown trips easier for our customers. We realize that for some, walks would be made longer; however Capital Metro has tried mitigating the impact by realigning routes 7, 20, and 17 to better accommodate our riders. With projects like Austin B-cycle, which provides a network of 24 hour/day, on demand bicycle stations to the urban core and the City of Austin’s Great Streets initiative which aims at improving the quality of downtown streets and sidewalks, walks to Congress Avenue from Guadalupe and Lavaca streets and vice versa are much more pleasant.

Special Event Detours

We all know how congested Congress Avenue becomes during a special event. Special event detours significantly disrupt transit service for our customers who rely on our system to get to work, school, and other priority destinations. Operating all local routes on the G/L corridor would reduce special events detours; alleviate congestion on Congress Avenue, thereby making service more efficient. This was evidenced by how successful service operated during SXSW and Formula One, when Capital Metro moved most MetroBus routes on the G/L corridor.

Stop Amenities

Historic and landmark preservation measures on the Congress Avenue corridor prevent Capital Metro from enhancing our existing bus stops. While the sidewalk is wide, there are no additional passenger amenities we are capable of providing. Moving most MetroBus routes onto G/L would allow us to add amenities such as benches and shelters otherwise not possible on Congress Avenue, providing a better customer experience for our riders.

forumHow to Share Your Feedback

Please keep giving us your feedback and commenting on our proposals—we want to hear from you! All riders are encouraged to participate in our public involvement opportunities listed below. Capital Metro will conduct a series of public meetings, and a public hearing. See our service change webpage for schedule details. Become involved, join the conversation and comment on specific proposals in efforts to provide effective services that meet the Austin area’s transportation needs!

View the recent webinar:

Share your comments and send any questions to feedback@capmetro.org.

Upcoming Public Involvement Dates:

Public Meetings

March 4, 12:00 noon – 1:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

March 5, 12:00 noon – 1:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

March 6, 3:30 – 6:00 p.m.

Capital Metro Transit Store, 209 W. 9th | Served by all downtown Local bus routes, MetroRapid 801

Online Discussion Forum

ideas.capmetro.org

Email

Feedback@capmetro.org

Social Media 

Facebook | Twitter

Public Hearing

March 17, 12:00 noon

Capital Metro Headquarters, 2910 E. 5th St. | Served by Local routes 17, 300

For more information on the proposed summer 2014 changes, including maps of the proposed areas, visit capmetro.org/summer2014. Details can also be found by viewing this video or by calling the GO Line at 512-474-1200.

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austinmarathonDue to the Austin Marathon and Half Marathon on Sunday, Feb. 16, Capital Metro will detour several Local bus routes and MetroRapid service within the race area on Feb. 15 and Feb. 16.

Pre-event detours will begin Feb. 15 as race organizers make preparations for the following day. The following routes will be detoured from start of service into race day: 1, 2, 3, 5, 6, 10, 17, 19, 30, 37, 411, 412, 481, 483, 484 and 485.

On Feb. 16, all routes entering downtown will be impacted, including MetroRapid Route 801. Detours will be in place from start of service until approximately 6 p.m.

The following routes will be affected: 1, 2, 3, 4, 5, 6, 7, 10, 17, 18, 19, 20, 21, 22, 30, 37, 100, 228, 320, 323, 325, 331, 801 and UT Shuttles. Customers will have two main transfer points at Red River/12th and Burnet/Ashdale.

0122_BrioPhotographyDuring the event, 20 MetroRapid stations will be closed in both northbound and southbound directions. Riders will see special “station closed” messages on the digital signage of any affected stations, including:

  • Triangle Station (SB/NB)
  • Hyde Park Station (SB/NB)
  • UT/Dean Keeton Station (SB/NB)
  • UT/West Mall Station (SB/NB)
  • Museum Station (SB/NB)
  • Capitol Station (SB/NB)
  • Wooldridge Square SB Station (SB/NB)
  • Republic Square Station (SB/NB)
  • Auditorium Shores Station
  • SoCo Station (SB)
  • Oltorf Station (SB)
  • St. Edwards Station (SB)

To view specific detour information, visit capmeto.org “Service Alerts” or call the GO Line at 512-474-1200 (staffed Monday-Friday 7 a.m.-8 p.m. and weekends 8 a.m. to 5 p.m.) with 24-hour access to the automated phone line.

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BCD 13063A Juneteenth web graphicJuneteenth* weekend is a wonderful time of family and community celebration.

Austin’s annual Juneteenth Parade and Celebration hosted by the Greater East Austin Youth Association (GEAYA) takes place on Saturday, June 15, 2013. The parade route starts at 10am on MLK and Comal, and ends at Rosewood and Chestnut.

MetroRail, Capital Metro’s commuter rail with 9 stops between Downtown Austin and Leander, runs through a portion of Rosewood Park. The parade ends before the railroad crossing, and with a mix of physical barriers and personnel staffing, our security, safety, and community involvement teams work closely with the City of Austin, Austin Police Department and others to ensure celebration participants have safe passage as they travel to/from the parade route to festivities at Doris Miller and Rosewood Park.

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Even though Halloween’s on a Wednesday, don’t let that be a drag. We know you’ve come to know the trusty E-Bus as your ride Downtown on the weekends, now take advantage of that tonight!

Capital Metro wants to help you reach the big party down as safely and conveniently as possible. That’s why we’re running E-Bus service on a Wednesday, which usually doesn’t happen, but we’re making an exception to help get all those Honey Boo Boo and Psy look-alikes to 6th Street.

Hours will be the same as E-Bus weekend service (8:30 p.m. until 3 a.m.). Catch a ride using routes #410 West Campus, #411 Riverside, and #412 Main Campus. Regular fares will apply. UT students ride free with valid school ID and ACC students ride with the Green Pass.

All you Halloween go-ers can also ride Capital Metro’s local service to and from the downtown area until around midnight. Night Owl service will run its usual schedule until 3 a.m.

We hope all our riders have a good time tonight. Use Capital Metro as your safe ride this Halloween!

We want to see all those elaborate costumes! Post your Halloween pictures as you ride transit today–rail, bus, E-Bus. Tweet them to @CapMetroATX or post to our Facebook wall!

If you’re just trying to go about your daily commute tonight: Capital Metro riders who plan to use the #4 Montopolis, #21 Exposition and #100 MetroAirport routes should take notice of anticipated 6th Street closure detours due to Halloween events from around 8 p.m. until 3 a.m. More detailed route and detour information can be found in the Capital Metro website ‘Service Alerts’ section. 

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Tweet, Tweet!

For those of you who follow our Twitter activity (or may want to), you may have noticed our recent change of account names.

In the past, we have communicated to followers using two separate Twitter accounts: CapMetroNews and CapMetroRail. Having two accounts made sense leading up to the opening of MetroRail, but now it’s just sort of confusing. People tweet us with rail-related inquiries at CapMetroNews and with bus issues at CapMetroRail. Plus, having two accounts sometimes contributes to a delay in us responding.

Going into our new fiscal year in October 1, we wanted to use that date as a benchmark for turning over a new leaf in our Communications efforts – including Twitter.

Going into the future, we have changed the name of our CapMetroRail account to @CapMetroATX. This will be our one and only account where we’ll provide bus and rail service updates as well as relevant news and rider tips. Over the next two weeks we’ll phase-out our CapMetroNews account.

We know by following one sole account, you may get more info than before. So, how can you filter the info you get notifications about, if you want?

By using certain apps, you can make settings to only get notified of certain hashtags, versus receiving all our Tweets.

We’ll be operating via these hashtags:

#MetroRailAlert: for specific delay alerts on MetroRail

#MetroBusAlert: for all bus-related service alerts

So, for example, if you began following our rail account and only wish to continue receiving rail-related messages, set-up your account to send only messages including the #MetroRailAlert hashtag.

How to set specific alerts up? This useful YouTube video helps you use TweetDeck for setting-up hashtag notifications:

If you’re not into Tweet Deck, there’s also Boxcar for push notifications as well.

This change may take some getting used to, but it’s for the better — to provide improved communications and customer service. So, jump right it, follow us at www.twitter.com/CapMetroATX.

Tweet you soon!

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We know you music lovers are focused on finding the best shows and sets during the Austin City Limits music festival – we don’t blame you. We want to help you get there as fast and easily as possible.

That’s why we’re partnering with ACL again this year to bring you FREE shuttle service from Republic Square to the music’s doorstep — at Zilker Park.

It’s easy. From Oct. 12 – 14 all you need to do is get to Republic Square. Walk, ride your bike, catch a bus, use the train. We’ve even cranked out this super-easy-to-use map to help you choose the best bus route for you. Check it out.

How to get to the shuttles:

- Take several regular Capital Metro routes, including routes 4, 21 and 22 (check map for other routes)

- Take MetroRail into downtown Austin (Friday/Saturday)

After ACL:

- Use Capital Metro’s Night Owl and E-Bus routes, (run until about 3 a.m. on Friday and Saturday nights)

During ACL, regular bus service will be detoured for route #30/Barton Creek around the area on 4th and Barton Springs west of Lamar.

Use the Trip Planner or check our ACL webpage for planning your weekend travels.

Hassle-free. Cheap. Safe. You rock. We’ll roll.

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As Hurricane Ike nears the Texas coast, members of the Capital Metro Emergency Team are conferring with other municipal, state and federal groups to help people stay safe.

This morning at 6 a.m., a Capital Metro radio dispatcher reported to the Emergency Operations Center for the Austin area to plan for the arrival of Hurricane Ike. When potential community emergencies arise, the Office of Emergency Management sets in motion a convergence of community leaders, first responders, hospital and social services staff, city staff, and transportation providers to the Combined Transportation, Emergency and Communications Center. CTECC is a high-tech facility designed to provide coordination between the dispatch units of 911, police, fire, EMS, Travis County sheriff and constable, Capital Metro, and TxDOT. The Capital Metro radio dispatchers work from this location.

Capital Metro’s involvement in the preparations for Hurricane Ike are twofold: we’ll provide transportation services to evacuees arriving from areas along the Texas coast, transporting people to/from shelters, hospitals and the airport; and, we must also prepare for the safe operation of our regular bus service, given that Austin may receive tropical storm-force wind and rain.

Our liaison to the emergency team sends out regular reports from the Emergency Operations Center to Capital Metro, alerting us to upcoming transportation needs. Earlier today he reported that more than 100 buses full of evacuees from the Galveston area would arrive in Austin this evening. Our buses will be “on call” to help transport them as needed to area shelters and hospitals.

Capital Metro helped transport Gustav evacuees with medical conditions. Photo by Austin American-Statesman Photographer Kelly West.

During the evacuation effort for Hurricane Gustav, Capital Metro transported evacuees with special medical needs from the airport to the Delco Center.

If severe weather comes to the Austin area as a result of Hurricane Ike, it is possible some of Capital Metro’s services will be suspended or delayed. Safety of our passengers, bus operators and our buses is our top priority. Current information will be posted on the Capital Metro Web site as it is available.

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